Kate Spade Store Supervisor
- Location
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18–23/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 21, 2026
About Kate Spade
Kate Spade New York is a global lifestyle brand within the Tapestry portfolio, renowned for colourful, optimistic design across handbags, ready-to-wear, jewelry, footwear and home. The maison emphasizes contemporary, accessible luxury and a distinctive brand DNA that celebrates confident, modern women, while benefitting from Tapestry’s global retail, digital and people capabilities.
Kate Spade in Vancouver seeks a Store Supervisor to lead sales, clienteling and store operations. Full-time role at Pacific Centre.
Role & Responsibilities
- Lead and model exceptional client service and selling behaviours on the sales floor; drive team energy and a customer-first environment.
- Deliver personal sales and coach the team to meet and exceed store KPIs; analyse sales metrics and implement corrective actions and best practices.
- Develop and maintain client relationships through proactive outreach, data capture and VIP retention strategies; lead omni-channel and virtual selling initiatives.
- Supervise daily store operations including opening/closing procedures, cash handling, bank deposits, POS transactions and inventory functions to preserve inventory integrity.
- Support recruitment, onboarding and ongoing training; provide constructive feedback and talent development to build a high-performing, inclusive team.
- Maintain stockroom organisation and direct replenishment to optimise floor availability; perform occasional key-holding responsibilities and facility security tasks.
- Promote brand-safe social media engagement and remain current on platform trends to support local marketing and client acquisition.
Qualifications
- Minimum 2+ years' experience in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
- Strong written and verbal communication skills; confident, customer-facing presentation and needs-discovery ability.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook; comfortable using POS and clienteling systems.
- Demonstrated social media literacy and awareness of platform trends; aptitude for omni-channel and virtual selling tools.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays; capable of regularly lifting 25 lbs and occasionally up to 50 lbs.
Skills
Experience
At least 2 years in a retail leadership or floor-supervisor role, ideally within luxury or premium retail; proven track record of meeting sales KPIs and developing team performance.
Education
High school diploma or equivalent; post-secondary education or retail/management training preferred. A combination of education and relevant experience will be considered.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Compensation
The base compensation for this position ranges from CAD 18 to CAD 23 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Kate Spade fosters an optimistic, creative and inclusive workplace rooted in playful design and strong customer focus. As part of Tapestry, the brand emphasizes equity, inclusion and development, encouraging collaboration and people-focused leadership in its stores.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Floor Supervisor», «Sales Floor Supervisor», «Assistant Store Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.