Kate Spade Store Supervisor

Overview

Kate Spade New York is a global lifestyle brand known for colorful, optimistic design across handbags, ready-to-wear, jewelry, footwear and home. The brand is part of Tapestry, Inc., a multi-brand luxury and premium house, and benefits from the parent company’s focus on creativity, inclusion and career development within a global retail network.

Role & Responsibilities

• Lead and model exceptional customer service and kate spade service behaviours on the sales floor, fostering client relationships and VIP retention through proactive outreach and follow-up.
• Drive personal and store sales performance by coaching the team, setting and tracking KPIs, analyzing metrics, and implementing best practices to improve results.
• Supervise daily store operations including opening/closing procedures, cash handling, bank deposits, POS operations, register reconciliation and key-holding responsibilities.
• Manage inventory integrity through accurate POS transactions and inventory workflows (transfers, receiving, shipments, repairs, damages); maintain an organized stockroom and timely replenishment.
• Coach, onboard and develop sales associates; provide performance feedback, support recruitment activities and act as an advocate for team development.
• Activate omni-channel and virtual selling initiatives (including live-stream shopping and clienteling) and lead customer data capture to grow loyalty.
• Promote brand-safe social media engagement and awareness of retail trends to support merchandising and client outreach initiatives.
• Ensure a safe, inclusive and compliant store environment that adheres to brand standards and local regulations.

Qualifications

• Minimum two years’ experience in a retail service environment in a supervisory, management or floor-leadership capacity; luxury or premium retail experience preferred.
• Demonstrated ability to coach, motivate and develop retail teams, with experience in goal-setting and KPI-driven environments.
• Strong verbal and written communication skills; detail-oriented and able to prioritize and manage multiple tasks in a fast-paced setting.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Comfortable with omni-channel retail tools, clienteling systems and virtual selling techniques.
• Ability to perform physical retail tasks: lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and move through sales floor and stockroom.
• Legal eligibility to work in the United States and availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least 2+ years in retail supervisory or floor leadership roles, preferably within luxury or premium brands; proven track record of meeting sales targets, coaching staff and managing store operations.

Education

High school diploma or equivalent required; associate degree or formal retail/management training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Kate Spade cultivates a vibrant, design-led retail culture that values optimism, creativity and inclusive teamwork. As part of Tapestry, employees encounter a collaborative environment with an emphasis on development, diversity and customer-focused service excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.