Kate Spade Store Supervisor
- Location
- St. AugustineFloridaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 13, 2026
About Kate Spade
Kate Spade New York is a global lifestyle fashion brand known for its colorful, optimistic aesthetic and distinctive product DNA across handbags, ready-to-wear, accessories and home. The brand operates within the Tapestry portfolio, a global house of consumer brands focused on creativity, inclusion and customer-led retail experiences.
Kate Spade is hiring a Store Supervisor in St. Augustine, FL (St. Augustine Premium Outlets). Lead sales, clienteling and store operations for the brand.
Role & Responsibilities
- Lead and model exceptional customer service on the sales floor, driving client engagement and relationship building through proactive outreach and kate spade service standards.
- Drive personal and team sales performance to achieve store KPIs; analyse sales metrics and implement coaching and best practices to improve conversion and productivity.
- Coach, develop and motivate store staff through regular feedback, onboarding support, performance discussions and role modelling of behaviours.
- Supervise daily store operations including opening/closing procedures, cash handling, bank deposits, register operations and key-holding responsibilities.
- Ensure inventory integrity by accurately processing POS transactions and overseeing transfers, receiving, shipments, repairs and damages; maintain an organised stockroom and timely replenishment.
- Support omni-channel initiatives and virtual selling (including live-stream shopping); promote brand-safe social media engagement and lead customer data capture for loyalty growth.
- Foster an inclusive, equitable culture that empowers team members and supports retention of VIP and repeat clients.
Qualifications
- Minimum two years' experience in a retail service environment in a management or floor leadership role; luxury or premium retail preferred.
- Strong written and verbal communication skills; detail-oriented with the ability to prioritise and multi-task in a high-volume retail environment.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Familiarity with social media trends, omni-channel/virtual selling tools and clienteling systems.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays; capacity to lift regularly at least 25 lbs (up to 50 lbs occasionally).
- Ability to confidently engage customers and lead teams on the sales floor.
Skills
Experience
At least 2 years in retail management or floor leadership within a service-oriented environment; experience in luxury or premium retail is preferred.
Education
High school diploma or equivalent; combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in St. Augustine, Florida, USA, with easy access to Jacksonville.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Kate Spade fosters a creative, optimistic and customer-centric workplace rooted in distinctive brand DNA. As part of Tapestry, the brand emphasises inclusivity, development and collaborative retail environments that prioritise learning and frontline leadership.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Floor Supervisor», «Retail Team Lead», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.