Kate Spade Store Supervisor

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency
• Build and maintain client relationships through proactive outreach, exceptional in-store experiences, and adherence to Kate Spade service standards
• Coach and mentor team members on sales goals, performance, and development; support recruitment, onboarding, and ongoing training
• Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and facility security
• Manage inventory functions including transfers, receiving, shipments, repairs, and damages to maintain integrity and organize stockroom
• Drive omni-channel and virtual selling initiatives, including live-stream shopping and brand-safe social media engagement
• Lead customer data capture initiatives to grow loyalty programs and repeat purchases
• Provide feedback to store leadership on individual performance and development needs; advocate for team members
• Foster an inclusive, equitable, and diverse culture that empowers the team to thrive authentically

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role
• Luxury or premium retail experience preferred; combination of education and experience will be considered
• Strong written and verbal communication skills; detail-oriented and able to multi-task effectively
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
• Social media literacy and understanding of platform trends
• Comfort with omni-channel and virtual selling tools and clienteling systems
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
• Ability to work a flexible schedule including nights, weekends, peak seasons, and public holidays

Skills

Experience

2+ years of retail service experience in a management or floor leadership role; luxury or premium retail background preferred

Education

High school diploma or equivalent; post-secondary education or relevant retail certification preferred

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.