Kate Spade Store Supervisor
Kate Spade New York — Store Supervisor in Oxon Hill, MD. Lead sales, coach the team and manage omni-channel retail operations at Tanger Outlets National Harbor.
Overview
Kate Spade New York is a global lifestyle fashion house known for its colorful, optimistic aesthetic and distinctive brand DNA across handbags, ready-to-wear, jewelry, footwear and home. The brand operates within the Tapestry portfolio, benefitting from the resources and scale of the global house of brands while maintaining a focused retail and client experience orientation.
Role & Responsibilities
- Lead sales floor activity to achieve personal and store KPIs; analyse performance metrics and implement best practices to improve sales and productivity.
- Cultivate and deepen client relationships through proactive outreach, exemplary in-store and after-sales service, VIP retention and clienteling initiatives.
- Model brand service behaviours and coach the team to deliver consistent needs discovery and elevated selling techniques.
- Support recruitment, onboarding and ongoing development; provide feedback to store leadership and act as an advocate for team growth.
- Oversee operational tasks including opening/closing procedures, cash handling, bank deposits, register operations and key-holding responsibilities.
- Manage inventory integrity: process POS transactions, receive and transfer stock, report damages/repairs and maintain an organised stockroom with timely replenishment.
- Drive omni-channel and virtual selling initiatives (including live-stream shopping) and lead customer data capture to grow loyalty.
- Maintain brand-safe social media presence and awareness of platform trends to support local marketing and engagement.
Qualifications
- Minimum 2+ years in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
- Strong written and verbal communication skills; detail-oriented, proactive, and able to prioritise and multi-task in a fast-paced environment.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Familiarity with POS systems, clienteling systems and omni-channel/virtual selling tools.
- Social media literacy and an understanding of platform trends.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; key-holding availability.
- Ability to lift regularly up to 25 lbs (and occasionally up to 50 lbs); ability to climb, bend, kneel and manoeuvre the sales floor and stockroom.
- Strong English language proficiency.
Skills
Experience
At least 2 years of retail supervisory or floor leadership experience; prior exposure to luxury or premium retail environments is preferred.
Education
High school diploma or equivalent; retail management training or related coursework preferred.
Workplace
This position is based in Oxon Hill, Maryland, USA, within easy reach of Washington, D.C.. Cerulean lists 8 open roles in Oxon Hill, including 3 posted recently. The broader Maryland area accounts for 21 active listings on Cerulean, 5 of which are new. In USA as a whole, Cerulean currently features 3.545 open positions, with 139 posted this week.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Kate Spade fosters a creative, optimistic and customer-centric retail culture that emphasises inclusivity and personal development. As part of Tapestry, the brand promotes diversity, people development and a collaborative environment where frontline employees are empowered to deliver distinctive client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Floor Supervisor», «Assistant Store Manager», «Lead Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.