Kate Spade Store Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Kate Spade
Kate Spade is a globally recognised lifestyle and accessories brand known for its playful sophistication and contemporary design sensibility. The label operates within the Tapestry portfolio, benefitting from the scale and retail expertise of a major luxury and lifestyle group while maintaining its distinct creative identity and customer-first retail DNA.
Kate Spade in New York seeks a Store Supervisor to lead sales, coach staff and deliver premium client experiences.
Role & Responsibilities
- Lead daily store operations to achieve sales targets and maintain exemplary customer service standards.
- Coach, mentor and develop sales associates through one‑on‑one feedback, role‑playing and formal training to elevate individual and team performance.
- Drive clienteling initiatives and cultivate long‑term relationships with high‑value customers to maximise repeat business and lifetime value.
- Oversee visual merchandising and floor standards to ensure brand presentation, seasonal rollouts and inventory placement align with corporate directives.
- Execute opening/closing procedures, cash handling and POS reconciliation with strict adherence to loss‑prevention protocols.
- Monitor KPIs, prepare concise sales and stock reports, and collaborate with store management to implement corrective actions.
- Support recruiting, onboarding and scheduling to ensure appropriate coverage and an engaged frontline team.
- Escalate and resolve customer service issues professionally, acting as a brand ambassador in complex situations.
Qualifications
- High school diploma or equivalent required; tertiary education in business, retail management or a related discipline preferred.
- Authorization to work in the hiring country.
- Proven track record of supervisory responsibility in fashion or luxury retail with evidence of meeting sales targets.
- Strong interpersonal and coaching skills with the ability to develop front‑of‑house talent.
Skills
Experience
Typically 2+ years of progressive retail experience with at least 1 year in a supervisory or team‑lead capacity within fashion, accessories or luxury retail, demonstrating consistent achievement of sales objectives and team development.
Education
High school diploma or equivalent required; associate's or bachelor's degree in business, retail management, visual merchandising or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
The brand fosters a creative, customer‑centric retail culture that balances playful design with commercial discipline. Teams operate in a fast‑paced, collaborative environment where attention to detail, elevated service and personal initiative are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Assistant Store Manager», «Sales Floor Supervisor», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.