Kate Spade Supervisor I
- Location
- Mebane North Carolina USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Kate Spade
Kate Spade is a globally recognised lifestyle and accessories brand known for its playful sophistication and contemporary design sensibility. The label operates within the Tapestry portfolio, benefitting from the scale and retail expertise of a major luxury and lifestyle group while maintaining its distinct creative identity and customer-first retail DNA.
A Supervisor I at Kate Spade New York supports store leadership in creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, and client development while acting as a brand ambassador. Responsibilities include driving personal and team sales performance, building client relationships, coaching and developing team members, managing opening and closing procedures, maintaining inventory integrity, and championing omni-channel and virtual selling initiatives.
Role & Responsibilities
- Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency
- Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention
- Model Kate Spade service behaviors ('host of the party'—meet, greet, create conversations), setting the scene for strong relationships and needs discovery
- Coach team on goals and performance; support recruitment, onboarding, and ongoing development
- Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
- Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities)
- Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity
- Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor
- Drive omni-channel and virtual selling initiatives, including live-stream shopping
- Promote brand-safe social media engagement and awareness of trends
- Lead customer data capture to grow loyalty and repeat purchases
Qualifications
- 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred)
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of platform trends
- Comfort with omni-channel/virtual selling tools and clienteling systems
- Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
2+ years of experience in a retail service environment in a management or floor leadership role; experience in luxury or premium retail is preferred. A combination of education and experience will be considered.
Education
No specific degree required; a combination of education and experience will be considered.
Workplace
This position is based in Mebane, North Carolina, USA, within easy reach of Greensboro.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
The brand fosters a creative, customer‑centric retail culture that balances playful design with commercial discipline. Teams operate in a fast‑paced, collaborative environment where attention to detail, elevated service and personal initiative are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Supervisor», «Retail Operations Supervisor», «Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.