Kate Spade Store Supervisor

Location
Seniority Supervisor
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Kate Spade hiring Store Supervisor in New York, NY — lead boutique sales, visual merchandising and team performance for a luxury lifestyle brand.

Overview

Kate Spade New York is a design-led lifestyle brand known for its playful, modern aesthetic across handbags, accessories and ready-to-wear. Operating a global network of boutiques and wholesale partners, the label is part of the Tapestry portfolio and combines creative product design with premium retail experiences.

Role & Responsibilities

  • Lead and coach the sales team to achieve daily and monthly sales targets while maintaining exceptional client service standards.
  • Oversee floor operations including visual merchandising, product replenishment, inventory accuracy and loss-prevention controls.
  • Execute store opening and closing procedures, cash reconciliations and daily sales reporting.
  • Train, develop and schedule staff; conduct performance feedback and support talent progression within the store.
  • Resolve escalated customer issues with professionalism and ensure follow-through to preserve client relationships.
  • Support promotional launches and seasonal floor plans, ensuring brand presentation and merchandising directives are met.
  • Maintain compliance with company policies, health & safety regulations and local labour laws.

Qualifications

  • Proven supervisory experience in luxury or premium retail environments.
  • Demonstrable track record of meeting or exceeding sales KPIs and coaching team performance.
  • Excellent interpersonal and communication skills with a client-centric approach.
  • Flexible availability, including weekends, evenings and holiday periods.
  • Strong organizational skills and attention to detail; reliable with cash-handling and reconciliation procedures.

Skills

Team leadership and coaching Visual merchandising and floor presentation Sales forecasting and KPI management Clienteling and high-touch customer service Inventory management and stock control Loss prevention and compliance Point-of-sale (POS) operation and cash handling Schedule planning and labour optimisation

Experience

Typically 2+ years of retail sales experience with at least 1 year in a supervisory or team-lead capacity within a fashion or luxury retail setting.

Education

High school diploma or equivalent required; post-secondary coursework or a degree in business, retail management, or fashion is preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

The brand fosters a creative, customer-focused retail culture where design sensibility and commercial performance coexist. Employees operate in a fast-paced boutique environment that rewards initiative, polished client service and opportunities for development within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.