Kate Spade Store Supervisor

Location
Seniority Supervisor
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Kate Spade Store Supervisor in New York, NY — lead sales, coaching and store operations for a design-led luxury accessories brand.

Overview

Kate Spade is a globally recognised lifestyle brand known for its playful, design-led handbags, accessories and ready-to-wear. As part of the Tapestry portfolio, the label operates within a larger group of luxury and accessible-luxury houses, combining strong creative DNA with global retail and wholesale distribution.

Role & Responsibilities

  • Lead day-to-day store operations to achieve sales targets, conversion and productivity KPIs while maintaining brand standards.
  • Supervise, coach and develop sales associates through on-the-floor mentoring, performance feedback and targeted sales training.
  • Own clienteling activities and VIP servicing: cultivate relationships, ensure personalised follow-up and maximise repeat business.
  • Coordinate staff scheduling, manage shift handovers, and guarantee consistent coverage for peak trading periods including evenings, weekends and holidays.
  • Oversee inventory control, receiving, stock replenishment and cycle counts to minimise shrinkage and maintain visual integrity.
  • Execute visual merchandising directives and seasonal floor moves to deliver an elevated brand presentation.
  • Manage cash handling procedures, POS reconciliation and end-of-day deposits in accordance with company policies.
  • Enforce loss-prevention protocols and maintain a safe, compliant retail environment for customers and staff.

Qualifications

  • Proven supervisory experience in luxury or premium retail (typically 2+ years leading a sales floor or team).
  • Demonstrated track record of meeting or exceeding sales targets and driving KPIs.
  • Excellent interpersonal and coaching skills with the ability to inspire a customer-focused team.
  • Availability to work retail hours including weekends, evenings and peak seasonal trading.
  • Strong numeracy and organisational skills; experience with cash handling and basic inventory control.

Skills

Clienteling Visual merchandising Sales coaching Customer service excellence Inventory management Cash handling and POS reconciliation Loss prevention Schedule planning

Experience

Typically requires at least 2 years of supervisory or senior sales experience within luxury, premium or high-volume fashion retail with demonstrated success in driving sales and coaching teams.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade cultivates a vibrant, design-forward retail culture that emphasises creativity, polished client service and collaborative teamwork. Store environments prioritise visual storytelling, elevated customer experiences and opportunities for development within a global brand ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.