Kate Spade Store Supervisor
- Location
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 28, 2026
About Kate Spade
Kate Spade New York is a globally recognized lifestyle brand renowned for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. As a member of the Tapestry portfolio, Kate Spade operates within a house of global brands that emphasize creativity, inclusivity, and consumer-centric retail experiences.
Kate Spade — Store Supervisor in Napa, California. Lead sales, clienteling and team development at the Napa Premium Outlets store.
Role & Responsibilities
- Lead and supervise the sales floor to create a high-energy, customer-first environment; model brand service behaviors and elevate selling standards.
- Drive personal and team sales performance against KPIs; analyse metrics and deploy best practices to improve conversion, average transaction value and productivity.
- Cultivate and develop client relationships through proactive outreach, VIP retention strategies and loyalty data capture.
- Coach, mentor and provide performance feedback to associates; support recruitment, onboarding and ongoing training to build a high-performing team.
- Oversee operational procedures including opening/closing, cash handling, deposits, register operations, key-holding and loss-prevention protocols.
- Manage inventory integrity: process POS transactions, transfers, receiving, shipments, repairs and damages; maintain an organised stockroom and timely replenishment.
- Champion omni-channel and virtual selling initiatives (including live-stream shopping) and promote brand-safe social media engagement.
- Ensure compliance with company standards, health & safety practices and accessibility requirements; perform occasional physical tasks (lifting up to 50 lbs).
Qualifications
- Minimum 2+ years' experience in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
- Proven ability to lead a sales team, provide constructive feedback, and drive measurable results against targets.
- Strong written and verbal communication skills; detail-oriented with the ability to prioritize multiple tasks in a busy retail environment.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook; comfortable using POS, clienteling systems and omni-channel selling tools.
- Social media literacy and awareness of platform trends; ability to execute brand-safe engagement.
- Availability to work a flexible retail schedule including nights, weekends, peak season and public holidays; ability to regularly lift at least 25 lbs (occasionally up to 50 lbs).
Skills
Experience
At least 2 years of experience in a retail service environment in a management or floor leadership capacity; experience within luxury or premium retail is preferred. A combination of relevant education and experience will be considered.
Education
No specific degree required; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Napa, California, USA, with easy access to San Francisco.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Kate Spade fosters a creative, optimistic workplace that values individuality and customer-centric service. As part of Tapestry, the brand emphasizes inclusion, professional development and collaborative team dynamics within a fast-paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Floor Supervisor», «Assistant Store Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.