Kate Spade Store Supervisor
Kate Spade in Hershey, PA seeks a full-time Store Supervisor at Tanger Outlets Hershey to lead sales, clienteling and store operations.
Overview
Kate Spade is a global lifestyle brand within the Tapestry portfolio, recognized for its colorful, optimistic aesthetic across handbags, ready-to-wear, accessories and home goods. As part of a larger house of brands, it emphasizes creativity, customer-centric retail experiences and inclusive workplace principles.
Role & Responsibilities
- Lead day-to-day floor operations to achieve sales targets and KPIs through coaching, performance management and by modelling exemplary selling behaviours.
- Deliver exceptional client experiences and retention via proactive outreach, VIP servicing and rigorous execution of kate spade service standards.
- Supervise and participate in omni-channel selling initiatives, including virtual selling, live-stream events and customer data capture to grow loyalty.
- Manage operational duties including opening/closing procedures, cash handling, bank deposits, POS transactions, inventory integrity (receiving, transfers, repairs, damages) and key-holding responsibilities.
- Maintain an organised stockroom and ensure timely replenishment to optimise product availability on the sales floor.
- Support recruitment, onboarding and ongoing development; provide constructive feedback and act as an advocate for team members to drive engagement and performance.
Qualifications
- Minimum 2+ years of experience in a retail service environment in a management or floor leadership role; luxury or premium retail preferred.
- Strong written and verbal communication skills with the ability to multitask, prioritise and navigate the sales floor confidently.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook; comfortable using POS and clienteling systems.
- Social media literacy and familiarity with platform trends; experience with omni-channel/virtual selling tools.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to lift regularly 25 lbs (up to 50 lbs occasionally).
Skills
Experience
At least two years of progressive retail experience in a management or floor leadership capacity; candidates with experience in luxury or premium retail environments will be prioritised.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in Hershey, Pennsylvania, USA, within easy reach of Harrisburg. Cerulean lists 3 open roles in Hershey, including 1 posted recently. The broader Pennsylvania area accounts for 44 active listings on Cerulean, 4 of which are new. In USA as a whole, Cerulean currently features 3.456 open positions, with 1350 posted this week.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
The brand fosters a creative, customer-focused environment that values optimism and distinctive design sensibilities. As part of the Tapestry family, it emphasizes inclusivity, development of talent and cross-brand collaboration within a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.