Kate Spade Store Supervisor

About Kate Spade

Kate Spade New York is a global lifestyle brand known for bold, colorful design across handbags, ready-to-wear, accessories, and home. The brand operates as part of Tapestry, Inc., a multi-brand luxury house; as an employer it emphasizes commercial rigor, creative product expression, and inclusive workplace practices consistent with the wider Tapestry portfolio.

Role & Responsibilities

• Drive individual and team sales performance and KPI attainment through coaching, floor leadership, and daily metric analysis.
• Deliver exceptional client experiences by modeling kate spade service behaviours, leading proactive outreach, and ensuring strong after‑sales service and VIP retention.
• Coach, develop and onboard store staff; provide regular performance feedback and act as an advocate for team advancement and training needs.
• Oversee operational tasks including opening/closing procedures, cash handling, bank deposits, register operations, key‑holding and facility security.
• Maintain inventory integrity via accurate POS processing, receiving, transfers, shipments, repairs and damage reporting; keep an organized stockroom and timely replenishment to the sales floor.
• Advance omni‑channel initiatives and virtual selling (including live‑stream shopping); lead customer data capture to grow loyalty and repeat purchases.
• Promote brand‑safe social media engagement and maintain awareness of platform and trend developments to support in‑store marketing.

Qualifications

• Minimum two years of experience in a retail service environment in a management or floor leadership role; luxury or premium retail preferred.
• Strong written and verbal communication skills with the ability to multi‑task and prioritize in a high‑traffic retail environment.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook; comfortable using POS, clienteling systems and omni‑channel/virtual selling tools.
• Social media literacy and an understanding of platform trends and brand‑safe engagement.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays; key‑holding responsibilities required.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver on the sales floor and in the stockroom.

Skills

Experience

At least 2 years in a retail service environment in a management or floor leadership capacity; prior luxury or premium retail experience is preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; combination of education and retail management experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Kate Spade New York cultivates a playful, optimistic brand culture that values creativity and customer‑centric retail theatre. As a member of Tapestry, the workplace emphasizes inclusivity, professional development and collaborative team dynamics aligned with corporate equity and diversity commitments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.