Kate Spade Store Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 3, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Store Supervisor at Kate Spade New York in Chicago, IL—lead retail sales floor operations and drive team performance in luxury retail.
Role & Responsibilities
- Drive personal sales performance while coaching the team to achieve sales and KPI targets; analyze metrics and implement best practices to enhance results and efficiency
- Build and maintain client relationships through proactive outreach, embody Kate Spade service standards, and lead VIP retention initiatives
- Model brand service behaviors, create engaging in-store experiences, and facilitate needs discovery conversations
- Coach team members on performance goals and development; support recruitment, onboarding, and ongoing training
- Provide constructive feedback to store leadership on individual and team performance; advocate for team development and professional growth
- Foster an inclusive, equitable, and diverse workplace culture that empowers authenticity and engagement
- Supervise and perform opening and closing procedures, including cash handling, bank deposits, register operations, and facility security with key-holding responsibilities
- Process POS transactions accurately and manage inventory functions (transfers, receiving, shipments, repairs, damage documentation)
- Maintain organized stockroom operations; direct timely merchandise replenishment to ensure sales floor availability
- Drive omni-channel and virtual selling initiatives, including live-stream shopping capabilities
- Promote brand-safe social media engagement and awareness of platform trends
- Lead customer data capture efforts to grow loyalty program participation and repeat business
Qualifications
- Minimum 2+ years of retail service experience in a management or floor leadership role (luxury or premium retail preferred)
- Demonstrated proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Strong social media literacy and understanding of platform trends
- Comfort with omni-channel and virtual selling tools and clienteling systems
- Strong written and verbal communication skills with ability to engage confidently with customers and staff
- Detail-oriented, proactive, and capable of multi-tasking and prioritizing effectively
- Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally; capable of climbing, bending, kneeling, and maneuvering sales floor and stockroom spaces
Skills
Experience
2+ years of retail service experience in a management or floor leadership role within a luxury, premium, or comparable retail environment. Demonstrated ability to lead teams, drive sales performance, and maintain operational excellence in a customer-focused retail setting.
Education
High school diploma or equivalent; a combination of relevant education and retail management experience will be considered.
Workplace
This position is based in Chicago, Illinois, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Supervisor», «Retail Operations Supervisor», «Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.