Kate Spade Store Operations Supervisor

Location
Seniority Supervisor
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Kate Spade — Assistant Store Leader in New York, NY. Lead sales, client experience and store operations for a luxury lifestyle brand.

Overview

Kate Spade is a contemporary lifestyle brand known for its playful yet sophisticated approach to ready-to-wear, handbags and accessories. Operating within the Tapestry portfolio, Kate Spade blends strong design identity with international retail distribution and emphasizes elevated customer service across flagship stores and premium retail partners.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets, KPIs and daily operational objectives.
  • Deliver exceptional client experiences through proactive clienteling, personalized service and effective complaint resolution.
  • Coach, develop and motivate sales staff to meet performance standards and brand service protocols.
  • Oversee visual merchandising and store presentation to ensure conformity with global brand directives.
  • Manage inventory controls, receiving, stock replenishment and cycle counts to minimize shrink and optimize availability.
  • Supervise cash handling, daily reconciliations and adherence to loss-prevention procedures.
  • Assist with scheduling, recruiting and onboarding of store team members and lead by example on the shop floor.
  • Execute opening and closing procedures and ensure compliance with health, safety and corporate policies.

Qualifications

  • Proven supervisory experience in retail, preferably within the luxury or premium fashion sector.
  • Demonstrable track record of meeting sales targets and coaching teams to deliver measurable results.
  • Strong interpersonal skills with the ability to build lasting client relationships and lead a diverse team.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Right to work in the country of employment.

Skills

Clienteling Visual merchandising Inventory management Cash handling Loss prevention Point of Sale (POS) systems Store operations Team leadership Customer service Microsoft Excel

Experience

At least 2 years of retail experience with a minimum of 12 months in a supervisory or assistant managerial capacity; experience in luxury or premium brands strongly preferred.

Education

High school diploma or equivalent required; bachelor’s degree in business, fashion, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade fosters a creative, design-led environment where vibrant aesthetic and thoughtful service intersect. As part of the Tapestry group, the brand values collaboration, professional development and a customer-first approach within an internationally scaled retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.