Kate Spade Store Manager

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to ensure a premium client experience
• Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs including conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience
• Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York's brand values
• Set clear goals and provide ongoing coaching and performance management through regular check-ins and annual evaluations
• Recognize and reward strong performance while addressing underperformance through targeted development plans
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity
• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals
• Analyze selling reports and business trends to identify opportunities and implement action plans
• Collaborate with leadership and cross-functional partners including visual, operations, HR, merchandising, and marketing to execute strategies that drive results
• Communicate Kate Spade New York's aesthetic, philosophy, and lifestyle to both team members and clients
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows
• Oversee all operational procedures including opening/closing routines, cash handling, bank deposits, and facility security
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently

Qualifications

• 5+ years of store leadership in retail or service; luxury/premium experience preferred
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools
• Social media literacy and understanding of live/virtual selling trends
• Ability to work in a fast-paced environment
• Ability to work a flexible schedule to meet business needs including nights, weekends, peak busy season, and high-traffic retail days including public holidays

Skills

Experience

5+ years of store leadership in a retail or service environment; luxury or premium retail experience is preferred. A combination of relevant education and hands-on experience will be considered.

Education

Not specified; a combination of relevant education and experience will be considered.

Workplace

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.