- Location
- Kuala Lumpur Kuala Lumpur Malaysia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
The Store Manager leads Kate Spade’s Kuala Lumpur store, building a high-performing team and driving client experience, sales, profitability, and operational excellence. The role oversees talent development, financial planning, visual presentation, compliance, and store operations. Full-time; flexible scheduling includes nights, weekends, peak season, high-traffic retail days, and public holidays.
Role & Responsibilities
- Lead the store to maximize productivity and profitability by building a high-performing team, elevating the service environment, and driving results through clienteling, omni-channel sales, and operational excellence.
- Model service behaviors and selling standards, coaching in real time to ensure a premium client experience.
- Drive clienteling and omni-channel strategies through consistent CRM and client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs including conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS.
- Empower the team to resolve customer issues promptly and use social selling programs, including live-stream shopping where applicable.
- Collect and share customer feedback and product insights with leadership to inform decisions and improve the overall experience.
- Recruit, onboard, train, and motivate a high-performing team that reflects the brand’s values.
- Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
- Recognize and reward strong performance and address underperformance through targeted development plans.
- Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
- Own store financial performance by forecasting, planning, and delivering against sales and productivity goals.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners in visual, operations, HR, merchandising, and marketing to execute strategies that drive results.
- Communicate the brand’s aesthetic, philosophy, and lifestyle to team members and clients.
- Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling, brand-right storytelling through displays and windows.
- Oversee operational procedures, including opening and closing routines, cash handling, bank deposits, and facility security.
- Manage scheduling and payroll within budget to maintain optimal sales-floor coverage.
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings to support alignment and communication.
- Use Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Qualifications
- At least 3 years of store leadership experience in retail or service; luxury or premium experience preferred. A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM and clienteling tools; social media literacy and understanding of live and virtual selling trends.
- Ability to work in a fast-paced environment.
- Strong English language proficiency.
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays.
Skills
Experience
At least 3 years of store leadership experience in retail or service; luxury or premium experience preferred.
Education
A combination of education and experience will be considered.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Explore jobs in Malaysia.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.