Kate Spade Store Leader

Overview

Kate Spade New York is a global lifestyle brand celebrated for its colorful, optimistic design language across handbags, ready-to-wear, jewelry, footwear and home. The brand is part of the Tapestry portfolio, a global house of fashion brands that emphasizes creativity, inclusion and cross-brand talent development.

Role & Responsibilities

• Model and enforce kate spade new york service behaviours and selling standards, coaching the team in real time to deliver a premium client experience.
• Drive clienteling and omni-channel sales by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, virtual appointments, ship‑from‑store and BOPIS execution.
• Set and deliver against store sales, AOV, conversion and productivity targets through forecasting, business planning and analysis of selling reports.
• Recruit, onboard, develop and retain a high-performing, diverse team; provide regular coaching, performance management and career development plans.
• Translate brand aesthetics into compelling in-store storytelling by executing visual directives, window displays and store maintenance standards.
• Manage all operational procedures including opening/closing routines, cash handling, bank deposits, payroll and scheduling within budget.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping and receiving; enforce loss prevention protocols.
• Resolve customer issues promptly and leverage social selling and live/virtual selling programs where applicable to expand reach and revenues.
• Collaborate with cross-functional partners (visual merchandising, operations, HR, merchandising, marketing) to execute commercial strategies.
• Use Microsoft Office and CRM systems to manage reporting, communication and store-level administrative tasks efficiently.

Qualifications

• Minimum 3 years of store leadership or equivalent retail/service management experience; luxury or premium retail experience preferred.
• Proven track record of sales leadership, coaching and talent development, with measurable results against KPIs (conversion, AOV, UPT).
• Strong stakeholder management, communication and conflict-mediation skills; decisive and data-driven in planning and execution.
• Proficiency with Microsoft Office products and familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to lift regularly up to 25 lbs (occasionally up to 50 lbs).

Skills

Experience

At least 3+ years of progressive store leadership or retail management experience, preferably within a luxury or premium retail environment, with demonstrable success in driving sales, coaching teams and executing omni‑channel strategies.

Education

A combination of education and experience will be considered; high school diploma or equivalent required, post-secondary study in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 70,000 to CAD 95,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Kate Spade New York fosters a playful, design-forward culture that prizes creativity, optimism and authentic self-expression. As part of the Tapestry family, the brand emphasizes inclusion, development and cross-functional collaboration across retail and corporate teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.