Kate Spade Store Leader
- Location
- PhiladelphiaPennsylvaniaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $30–44.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 7, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Kate Spade New York seeks a Store Leader in Philadelphia to drive retail excellence, lead teams, and maximize store performance with CRM and omni-channel expertise.
Role & Responsibilities
- Model Kate Spade New York service behaviors and selling standards, coaching teams in real time to ensure premium client experiences
- Drive clienteling and omni-channel strategies by ensuring consistent CRM usage, proactive outreach, thank-you follow-ups, and achievement of KPIs including conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS
- Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping
- Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York's brand values and commitment to diversity and inclusion
- Set clear goals and provide ongoing coaching, performance management, regular check-ins, and annual evaluations
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals
- Analyze selling reports and business trends to identify opportunities and implement action plans
- Communicate Kate Spade New York's aesthetic, philosophy, and lifestyle to both team members and clients
- Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling
- Oversee all operational procedures including opening/closing routines, cash handling, bank deposits, and facility security
- Manage scheduling and payroll within budget to maintain optimal sales floor coverage
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication
Qualifications
- 3+ years of store leadership experience in retail or service environments
- Proven sales leadership, coaching, development, and stakeholder management capabilities
- Strong communication, conflict mediation, and time management skills
- Data-driven decision-making and analytical mindset
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Familiarity with CRM and clienteling tools
- Social media literacy and understanding of live and virtual selling trends
- Ability to work flexible schedules including nights, weekends, peak seasons, and high-traffic retail days
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
3+ years of store leadership in retail or service; luxury or premium retail experience preferred. A combination of education and experience will be considered.
Education
High school diploma or equivalent; additional education or retail management certifications valued.
Workplace
The role is situated in Philadelphia, Pennsylvania, USA.
Compensation
The base compensation for this position ranges from USD 30 to USD 44.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Manager», «Store Operations Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.