Kate Spade Store Leader

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Model Kate Spade New York service behaviors and selling standards, coaching in real time to ensure premium client experience
• Drive clienteling and omni-channel strategies through consistent CRM/client book usage, proactive outreach, and achievement of key performance indicators (conversion, average order value, units per transaction, virtual appointments, ship-from-store, BOPIS)
• Empower the team to resolve customer issues efficiently and leverage social selling programs, including live stream shopping where applicable
• Collect and share customer feedback and product insights with leadership to inform strategic decisions and enhance overall experience
• Recruit, onboard, train, and motivate a high-performing team reflecting Kate Spade New York's brand values and commitment to diversity and inclusion
• Establish clear goals and provide ongoing coaching, performance management, regular check-ins, and annual evaluations
• Recognize strong performance and address underperformance through targeted development plans
• Build bench strength and foster an inclusive, equitable, and diverse workplace culture that supports authentic growth
• Take full ownership of store financial performance through forecasting, planning, and delivery against sales and productivity goals
• Analyze selling reports and business trends to identify opportunities and implement action plans
• Collaborate with leadership and cross-functional partners (visual, operations, human resources, merchandising, marketing) to execute strategies that drive results
• Communicate Kate Spade New York's aesthetic, philosophy, and lifestyle to team members and clients
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and window presentations
• Oversee all operational procedures, including opening and closing routines, cash handling, bank deposits, and facility security
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for organizational alignment and communication
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently

Qualifications

• Minimum 3 years of store leadership experience in retail or service; luxury or premium brand experience preferred
• Proven sales leadership capability, coaching and team development, stakeholder management, and strong communication skills
• Demonstrated ability in conflict mediation, time management, and data-driven decision-making
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Familiarity with CRM and clienteling tools; social media literacy and understanding of live and virtual selling trends
• Ability to work effectively in a fast-paced environment
• Strong English language proficiency
• Flexibility to work varied schedules including nights, weekends, peak seasons, and high-traffic retail days (including public holidays)

Skills

Experience

3 years of store leadership in retail or service environments; luxury or premium brand background strongly preferred. Experience with clienteling strategies, omni-channel retail operations, team leadership in high-traffic environments, and financial performance management is essential.

Education

Not specified; a combination of relevant education and professional experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from EUR 55,000 to EUR 75,000 per annum.

Benefits

Inclusive and innovative working environment; internal mobility and career progression opportunities; one paid volunteering day per year with global project opportunities; learning and development opportunities through Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.