Kate Spade Store Leader

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Model Kate Spade New York service behaviors and selling standards, providing real-time coaching to ensure premium client experiences
• Drive clienteling and omni-channel strategies through consistent CRM usage, proactive outreach, and achievement of KPIs including conversion, average order value, units per transaction, virtual appointments, ship-from-store, and BOPIS
• Empower team members to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable
• Collect and share customer feedback and product insights with leadership to inform strategic decisions and enhance overall experience
• Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York brand values and demonstrates authentic engagement
• Set clear goals and provide ongoing coaching and performance management through regular check-ins and annual evaluations
• Recognize and reward strong performance while addressing underperformance through targeted development plans
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity
• Take full ownership of store financial performance through forecasting, planning, and delivery against sales and productivity goals
• Analyze selling reports and business trends to identify opportunities and implement action plans
• Collaborate with leadership and cross-functional partners in visual merchandising, operations, human resources, merchandising, and marketing to execute revenue-driving strategies
• Communicate Kate Spade New York's aesthetic, philosophy, and lifestyle to both team members and clients
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-aligned storytelling through displays and window presentations
• Oversee all operational procedures including opening and closing routines, cash handling, bank deposits, and facility security
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving
• Ensure compliance with loss prevention, safety, and company policy standards; lead regular store meetings for alignment and communication
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently

Qualifications

• 3+ years of store leadership experience in retail or service environments; luxury or premium retail experience preferred
• Proven sales leadership capability, team coaching and development skills, stakeholder management expertise, and strong communication abilities
• Demonstrated proficiency in conflict mediation, time management, and data-driven decision-making
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook
• Familiarity with CRM and clienteling tools; social media literacy and understanding of live and virtual selling trends
• Ability to work effectively in a fast-paced retail environment
• Strong English language proficiency
• Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally; capability to climb, bend, kneel, and maneuver sales floor and stockroom
• Flexibility to work nights, weekends, peak busy seasons, and high-traffic retail days including public holidays

Skills

Experience

3+ years of store leadership in retail or service environments; luxury or premium retail experience is preferred. The role requires demonstrated expertise in sales leadership, team development, financial management, and operational oversight within a customer-facing environment.

Education

High school diploma or equivalent; a combination of additional education and relevant retail or service leadership experience will be considered in lieu of formal qualifications.

Workplace

Compensation

The base compensation for this position ranges from USD 29 to USD 38.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.