Kate Spade Store Leader

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to ensure premium client experiences
• Drive clienteling and omni-channel strategies through consistent CRM usage, proactive outreach, thank-you follow-ups, and achievement of KPIs including conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS
• Empower team members to resolve customer issues swiftly and leverage social selling programs, including live stream shopping initiatives
• Collect and share customer feedback and product insights with leadership to inform business decisions and enhance customer experience
• Recruit, onboard, train, and motivate a high-performing team reflecting Kate Spade New York's brand values and commitment to diversity and inclusion
• Set clear performance goals and provide ongoing coaching, regular check-ins, and annual evaluations; recognize strong performance and address underperformance through development plans
• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals
• Analyze selling reports and business trends to identify opportunities and implement targeted action plans
• Collaborate with leadership and cross-functional partners in visual merchandising, operations, HR, merchandising, and marketing to execute strategic initiatives
• Communicate Kate Spade New York's aesthetic, philosophy, and lifestyle to both team members and clients
• Ensure visual directives are executed consistently and maintain store maintenance standards, creating compelling brand-aligned storytelling through displays and windows
• Oversee all operational procedures including opening/closing routines, cash handling, bank deposits, and facility security
• Manage scheduling and payroll within budget parameters to maintain optimal sales floor coverage
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for team alignment and communication

Qualifications

• 3+ years of store leadership experience in retail or service environments; luxury or premium brand experience preferred
• Proven sales leadership capabilities and team coaching and development skills
• Strong stakeholder management and communication abilities
• Demonstrated conflict mediation and time management expertise
• Data-driven decision-making and analytical capabilities
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Familiarity with CRM and clienteling tools
• Social media literacy and understanding of live and virtual selling trends
• Ability to work in a fast-paced retail environment with flexible scheduling including nights, weekends, and peak seasons
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

3+ years of store leadership experience in retail or service environments, with luxury or premium brand experience preferred. Demonstrated expertise in sales leadership, team coaching, stakeholder management, and data-driven decision-making required.

Education

High school diploma or equivalent; a combination of relevant education and retail leadership experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 38.25 to USD 51.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.