Kate Spade Store Leader
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- £40,000–58,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 3, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Kate Spade Store Leader role in London—drive retail excellence, lead teams, and maximize profitability in a luxury lifestyle brand environment.
Role & Responsibilities
- Model Kate Spade New York service behaviours and selling standards, providing real-time coaching to ensure premium client experience delivery
- Drive clienteling and omni-channel strategies by ensuring consistent CRM usage, proactive customer outreach, thank-you follow-ups, and achievement of KPIs including conversion, average order value, units per transaction, virtual appointments, ship-from-store, and BOPIS
- Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York brand values and fosters inclusion and authenticity
- Set clear goals and provide ongoing coaching, performance management, and annual evaluations; recognize strong performance and address underperformance through targeted development
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity targets
- Analyze selling reports and business trends to identify opportunities and implement action plans in collaboration with cross-functional leadership
- Execute visual directives consistently and maintain store standards, creating compelling brand-aligned storytelling through displays and window presentations
- Oversee operational procedures including opening and closing routines, cash handling, bank deposits, facility security, and loss prevention compliance
- Manage scheduling and payroll within budget to maintain optimal sales floor coverage and team productivity
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving
Qualifications
- Minimum 3 years of store leadership experience in retail or service environments; luxury or premium brand experience preferred
- Proven track record of sales leadership, team coaching, and talent development
- Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and familiarity with CRM or clienteling platforms
- Demonstrated stakeholder management, communication, and conflict mediation capabilities
- Social media literacy and understanding of live and virtual selling trends
- Ability to work flexibly in a fast-paced retail environment including nights, weekends, peak seasons, and public holidays
- Strong English language proficiency
Skills
Experience
Minimum 3 years of store leadership experience in retail or service environments. Luxury or premium brand retail experience is preferred. A combination of relevant education and operational experience will be considered.
Education
High school diploma or equivalent; college degree or equivalent professional experience preferred.
Workplace
The successful candidate will be located in London, England, UK.
Compensation
The base compensation for this position ranges from GBP 40,000 to GBP 58,000 per annum.
Benefits
Employee discount on Kate Spade New York products, 1 paid volunteering day per year, internal mobility and career progression opportunities, learning and development through the Ambassador Programme, employee resource groups and regional inclusion councils, regular social events, and compelling incentive programme.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Director», «General Manager Retail», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.