Kate Spade Store Leader

About Kate Spade

Kate Spade New York is a global lifestyle brand known for colorful, optimistic design across handbags, ready-to-wear, jewellery, footwear and home goods. The label is part of the Tapestry portfolio, a global house of fashion brands that emphasizes creativity, inclusivity and people development.

Role & Responsibilities

• Model and coach kate spade new york service behaviours and selling standards to ensure a premium client experience.
• Drive clienteling and omni-channel initiatives (CRM usage, outreach, virtual appointments, ship‑from‑store, BOPIS) to meet KPIs such as conversion, AOV and UPT.
• Recruit, onboard, train and develop a high‑performing, diverse sales team; conduct regular performance reviews and implement development plans.
• Own store financial performance: forecast, plan and deliver against sales and productivity goals using selling reports and business trend analysis.
• Execute brand and visual merchandising directives; maintain store standards, displays and window storytelling consistent with brand aesthetic.
• Manage all store operations including opening/closing procedures, cash handling, deposits, scheduling, payroll within budget, inventory integrity and loss prevention.
• Collaborate with cross‑functional partners (visual, operations, HR, merchandising, marketing) to implement strategies that drive traffic and sales.
• Utilize Microsoft Office and CRM systems for reporting, communications and operational tasks; gather and relay customer feedback and product insights to leadership.

Qualifications

• Minimum 3 years of store leadership in retail or service; luxury or premium retail experience preferred.
• Proven track record of sales leadership, coaching and talent development with strong stakeholder management skills.
• Demonstrated ability to analyse sales data and translate insights into actionable plans.
• Excellent communication, conflict mediation, time management and interpersonal skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling platforms; social media and virtual selling literacy.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and manoeuvre in sales floor and stockroom environments.

Skills

Experience

At least 3+ years of progressive store leadership experience in retail or service environments; prior experience within luxury or premium brands is preferred.

Education

High school diploma or equivalent required; post‑secondary study in business, retail management or a related discipline preferred but not mandatory.

Workplace

Compensation

The base compensation for this position ranges from USD 30 to USD 44.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid maternity and paternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Kate Spade New York cultivates a colourful, optimistic and customer‑centric retail culture with an emphasis on creativity and authentic self‑expression. As part of Tapestry, the brand prioritizes inclusion, employee development and collaborative cross‑functional partnership in a fast‑paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.