Kate Spade Store Leader

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Model Kate Spade New York service behaviors and selling standards; provide real-time coaching to ensure premium client experiences
• Drive clienteling and omni-channel strategies through consistent CRM usage, proactive customer outreach, and achievement of KPIs including conversion, AOV, UPT, virtual appointments, and ship-from-store
• Empower team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable
• Collect and share customer feedback and product insights with leadership to inform strategic decisions and enhance overall experience
• Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York brand values
• Set clear goals and provide ongoing coaching, performance management, regular check-ins, and annual evaluations
• Recognize strong performance and address underperformance through targeted development plans; build bench strength
• Take full ownership of store financial performance through forecasting, planning, and delivery against sales and productivity goals
• Analyze selling reports and business trends to identify opportunities and implement action plans
• Collaborate with cross-functional partners in visual merchandising, operations, HR, merchandising, and marketing to execute results-driven strategies
• Communicate Kate Spade New York's aesthetic, philosophy, and lifestyle to team members and clients
• Ensure visual directives are executed consistently and store maintenance standards are upheld with compelling brand-right storytelling
• Oversee all operational procedures including opening/closing routines, cash handling, bank deposits, and facility security
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment

Qualifications

• 3+ years of store leadership experience in retail or service sectors; luxury or premium brand experience strongly preferred
• Proven sales leadership, team coaching and development, stakeholder management capabilities
• Strong communication, conflict mediation, and time management skills
• Data-driven decision-making proficiency
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Familiarity with CRM and clienteling tools
• Social media literacy and understanding of live and virtual selling trends
• Strong English language proficiency
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Ability to work flexible schedules including nights, weekends, peak seasons, and high-traffic retail days

Skills

Experience

3+ years of store leadership in retail or service environments, with preference for luxury or premium brand background. Experience in coaching and developing sales teams, managing financial performance, and implementing omni-channel strategies required.

Education

High school diploma or equivalent required; additional education or related retail/hospitality certifications valued as part of broader experience consideration.

Workplace

Compensation

The base compensation for this position ranges from USD 30 to USD 44.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.