Kate Spade Store Leader
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Kate Spade
Kate Spade New York is a globally recognised lifestyle brand known for its colorful, optimistic aesthetic across handbags, ready-to-wear, footwear, jewelry and home décor. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusion and career mobility.
Kate Spade — Store Leader (maternity cover) in Braintree, Essex, UK. Lead store operations, sales and a high‑performing team.
Role & Responsibilities
- Lead the store to maximise productivity and profitability by setting performance targets, forecasting sales and delivering against KPI goals.
- Model Kate Spade service behaviours and premium selling standards; coach the team in real time to ensure an elevated client experience.
- Drive clienteling and omni‑channel strategies — ensure consistent CRM and client‑book usage, proactive outreach, virtual appointments, ship‑from‑store and BOPIS execution.
- Recruit, onboard, develop and motivate a diverse, high‑performing team; conduct regular performance reviews and implement development plans.
- Maintain brand equity and visual standards by executing visual merchandising directives and creating compelling in‑store storytelling.
- Manage all operational and compliance activities including opening/closing, cash handling, bank deposits, inventory integrity, scheduling and payroll within budget.
- Collect and communicate customer feedback and product insights to cross‑functional partners to inform merchandising and marketing decisions.
- Leverage data and selling reports to identify business opportunities and implement targeted action plans.
Qualifications
- Minimum 3+ years of store leadership experience in retail or service; luxury or premium retail experience preferred.
- Proven track record of sales leadership, coaching, performance management and stakeholder engagement.
- Strong commercial and analytical capability with experience using sales reports to drive actionable plans.
- Excellent communication, conflict mediation and time management skills.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
- Social media literacy and understanding of live/virtual selling and social selling trends.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Strong English language proficiency.
Skills
Experience
At least 3 years of store leadership in retail or service environments, with demonstrated success in driving sales, coaching teams and managing store operations; luxury or premium retail background preferred.
Education
No specific degree required; a combination of relevant education and demonstrable retail leadership experience will be considered.
Workplace
This position is based in Braintree, Essex, UK, within easy reach of London.
Benefits
Inclusive and fun working environment; internal mobility and career progression; 1 paid volunteering day per year; Ambassador Programme learning & development; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.
Culture
Kate Spade fosters a vibrant, creative and inclusive workplace that celebrates individuality and optimism. As part of Tapestry, the employer emphasises diversity, internal mobility and learning opportunities while encouraging employees to be their authentic selves.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Manager», «Retail Store Manager», «Retail Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.