Kate Spade Store Leader

About Kate Spade

Kate Spade New York is a global lifestyle brand known for its colorful, optimistic aesthetic and accessible luxury product assortment spanning handbags, ready-to-wear, jewelry, footwear and home décor. The brand is part of the Tapestry portfolio, a global house of fashion brands, and operates with a consumer-focused, design-led sensibility that emphasizes creativity, inclusivity and approachable luxury.

Role & Responsibilities

• Lead store operations to maximize productivity and profitability while modeling kate spade new york’s service behaviors and selling standards.
• Drive clienteling and omni-channel performance through consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship‑from‑store, BOPIS).
• Coach, develop and motivate a high-performing team; recruit, onboard and deliver ongoing performance management and development plans.
• Resolve customer issues promptly and leverage social selling and live/virtual selling initiatives to expand reach and sales.
• Own financial performance: forecast, plan and deliver against sales and productivity goals using selling reports and trend analysis to implement targeted action plans.
• Collaborate with visual, operations, HR, merchandising and marketing partners to execute store strategies and brand campaigns.
• Ensure visual merchandising and brand storytelling are executed consistently; maintain store presentation and window displays.
• Manage all operational procedures including opening/closing, cash handling, bank deposits, scheduling and payroll within budget, and facility security.
• Protect inventory integrity by overseeing markdowns, transfers, damages, shipping and receiving; ensure compliance with loss prevention, safety and company policies.
• Utilize Microsoft Office and CRM systems for reporting, communications and operational tasks.

Qualifications

• 3+ years of store leadership experience in retail or service; luxury or premium retail experience preferred.
• Proven track record in sales leadership, coaching, performance management and stakeholder collaboration.
• Strong communication skills, conflict mediation capability and time-management discipline.
• Data-driven decision-making aptitude with ability to analyze reports and convert insights into action.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; ability to climb, bend and maneuver across sales floor and stockroom.

Skills

Experience

Minimum three years of progressive store leadership in retail or service environments; demonstrated success in driving sales, developing teams and managing store P&L. Luxury or premium retail background is preferred.

Education

High school diploma or equivalent; combination of education and relevant retail leadership experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 38.25 to USD 51.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Kate Spade New York fosters a playful, optimistic workplace that values creativity and inclusive expression. As part of Tapestry, the brand emphasizes collaboration, diversity and development, encouraging employees to bring authentic perspectives and contribute to a consumer-centric, design-led retail experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.