Kate Spade Store Floor Supervisor

Location
Seniority Supervisor
Posted ✦ Today
Apply ⟼

Kate Spade in New York seeks a Store Supervisor to lead store operations, drive sales and elevate the customer experience.

Overview

Kate Spade is an internationally recognized luxury lifestyle brand known for its optimistic, colorful aesthetic across handbags, accessories and ready-to-wear. As part of the Tapestry, Inc. portfolio, the brand combines creative design sensibility with global retail operations and offers career paths within a major luxury-group ecosystem.

Role & Responsibilities

  • Lead daily store operations to achieve sales targets, conversion and average transaction value metrics.
  • Coach, mentor and develop sales staff through ongoing feedback, product training and performance reviews.
  • Oversee visual merchandising and presentation standards to ensure brand consistency and elevated customer environments.
  • Manage inventory control, stock replenishment and receiving processes to optimize product availability and minimize shrink.
  • Execute opening/closing procedures, cash handling and POS reconciliation with strict adherence to company policies.
  • Support scheduling, labour management and short-term workforce adjustments to match sales demand.
  • Investigate and resolve customer escalations, ensuring high-touch service appropriate to a luxury retail context.
  • Drive local marketing activations and clienteling efforts to expand the store's loyal customer base.

Qualifications

  • Proven supervisory experience in retail, preferably within premium or luxury fashion (typically 2+ years).
  • Demonstrated ability to coach teams to achieve sales KPIs and deliver exceptional customer experiences.
  • Strong organisational aptitude with experience in inventory management and cash-control procedures.
  • Excellent interpersonal and communication skills; ability to represent the brand with professionalism.
  • Flexible availability to work retail hours including evenings, weekends and holidays.

Skills

Team leadership Visual merchandising Inventory control Cash handling and POS reconciliation Clienteling and customer relationship management Sales coaching and performance management Store opening and closing procedures Loss prevention and shrink management

Experience

Typically 2+ years of supervisory or assistant management experience in a retail environment, with a preference for prior work in luxury or premium fashion brands and demonstrable success against sales targets and team development.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or a related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Kate Spade cultivates a creative, design-forward workplace that values optimism and refined playfulness. Employees are expected to deliver meticulous customer service and collaborate across merchandising and retail operations within the wider Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.