Kate Spade Shift Supervisor
Kate Spade Supervisor I in New York, NY — lead store operations and coach the sales team for a design-led fashion brand.
Overview
Kate Spade is a globally recognised contemporary fashion brand known for its joyful, design-led handbags, accessories and ready-to-wear. As part of the Tapestry group, the brand combines a distinctive playful aesthetic with the operational scale and career pathways of a major luxury and lifestyle conglomerate.
Role & Responsibilities
- Lead daily store operations, including opening/closing procedures, cash handling and adherence to loss-prevention protocols.
- Coach, schedule and develop sales associates to deliver exceptional customer service and achieve sales and conversion targets.
- Drive visual merchandising standards to maintain brand presentation and execute seasonal floor moves.
- Manage inventory integrity: receive, process and reconcile stock; coordinate replenishment and transfers.
- Support store manager in performance reporting, administrative tasks and ad hoc operational projects.
- Resolve customer escalations with diplomacy and brand-aligned service recovery.
Qualifications
- Proven retail experience with supervisory or team‑lead responsibilities (typically 1–2 years minimum).
- Demonstrable track record of meeting sales targets and coaching teams to improve performance.
- Strong interpersonal and communication skills with a customer-first orientation.
- Flexible availability including weekends, evenings and holidays as required by retail trading hours.
- High degree of integrity and familiarity with cash handling and loss-prevention best practices.
Skills
Experience
Typically requires at least 1–2 years of frontline retail experience with demonstrated supervisory responsibility and proven achievement against sales and service metrics.
Education
High school diploma or equivalent required; associate or bachelor’s degree in business, fashion merchandising or a related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Kate Spade fosters a vibrant, design-driven retail culture that emphasises creativity, polished customer service and brand storytelling. As part of the Tapestry family, the workplace blends entrepreneurial boutique energy with structured development programs and cross-brand opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.