Kate Spade Senior Store Manager

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Develop the client base by leading by example in building and maintaining client relationships, conducting proactive outreach, and growing a personal book of business.
• Develop initiatives that drive repeat business and attract new customers.
• Ensure associates actively use their client books to increase sales, reviewing client books monthly and evaluating outreach.
• Ensure the team follows all clienteling standards and the thank-you note policy.
• Ensure all associates complete the sales training programme.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to deliver high levels of customer service and sales.
• Improve measurable performance indicators to achieve financial success for the store.
• Recruit, train, and motivate a qualified sales team that effectively represents and communicates the Kate Spade New York brand.
• Develop the assistant manager and supervisor by assigning accountabilities, providing training, and following up consistently with feedback.
• Conduct annual performance evaluations and quarterly reviews of employee goals.
• Build positive community relationships that generate business, raise awareness of the Kate Spade New York brand, and develop a pipeline of qualified candidates for key vacancies.
• Attend an average of two company management meetings each year.
• Communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Ensure visual merchandising directives are implemented efficiently and visual standards are maintained.
• Analyse business trends relating to assortment, communicate sell-through and stock levels, and identify opportunities to increase sales to the District Leader.
• Share customer feedback and quality issues with the District Leader to improve customer service and sales.
• Perform and supervise store opening and closing procedures, including counting register funds, making bank deposits, opening and closing registers, and securing the premises.
• Hold regular store meetings to ensure accurate, consistent communication with employees.
• Manage the payroll budget and weekly hours, reviewing and adjusting the store schedule to ensure appropriate sales-floor coverage and meet business needs.
• Supervise operational processes, ensuring timely and accurate handling of markdowns, transfers, damages, shipping, and receiving to maintain inventory integrity.
• Oversee loss-prevention policies and procedures to ensure full compliance.

Qualifications

• At least 3 years of management experience in luxury goods or a comparable retail environment.
• A college degree is preferred.
• Previous luxury goods experience is preferred.
• Professional sales development and exceptional interpersonal skills.
• Strong leadership qualities and the ability to communicate effectively across all organisational levels and with clients.
• Ability to analyse selling reports, identify business trends, and respond quickly to business needs.
• Comfort making decisions and mediating conflict within a team.
• Proficiency with Windows-based software, including Excel, Word, and Outlook.
• Availability to work the store schedule as needed, including evenings and weekends.
• Ability to stand for extended periods.
• Ability to safely lift boxes weighing up to 40 pounds; ability to regularly lift at least 25 pounds and occasionally up to 50 pounds.
• Comfort climbing ladders, and ability to climb, bend, kneel, and manoeuvre through the sales floor and stockroom.

Skills

Experience

Minimum 3 years of management experience in luxury goods or a comparable retail environment; previous luxury goods experience preferred.

Education

College degree preferred.

Benefits

Medical, dental, and vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; tuition assistance.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.