Kate Spade Senior Store Leader

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Oversee clientele development by building and maintaining relationships with clients, generating strong sales results from proactive outreach, and cultivating personal business trade
• Drive business-building initiatives that establish repeat clientele or attract new customers
• Conduct monthly client book reviews and evaluate associate outreach to maximize sales generation
• Ensure team compliance with clientele standards and thank you note policy
• Supervise completion of the sales training program by all associates
• Model and supervise the selling environment, providing consistent coaching and sales training to ensure highest-level customer service and sales
• Hire, train, and motivate a qualified sales team that effectively represents the Kate Spade New York brand
• Provide specific development for assistant managers and supervisors with assigned accountabilities, consistent follow-up, and feedback
• Perform annual performance evaluations and quarterly reviews of employee goals
• Achieve financial success through improvement of measurable statistics that positively impact store performance
• Network and create positive community relationships that generate business awareness, brand recognition, and identify qualified candidates for key positions
• Attend approximately two annual company management meetings
• Communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers
• Ensure visual merchandising directives are implemented efficiently and standards are maintained
• Analyze business trends regarding assortment, sell-through, and stock levels, communicating opportunities to increase sales to District Leader
• Communicate customer feedback and quality issues to District Leader to improve customer service and sales
• Perform and supervise store opening and closing procedures, including register funds counting, bank deposits, and facility security
• Conduct regular store meetings to ensure accurate and consistent employee communication
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage
• Supervise operational responsibilities to ensure timely and accurate processing of markdowns, transfers, damages, shipping, and receiving
• Oversee loss prevention policies and procedures for 100% compliance

Qualifications

• Minimum 3 years of management experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred
• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities and ability to communicate effectively with all organizational levels and client base
• Ability to analyze selling reports, identify business trends, and react quickly to business needs
• Comfortable making decisions and mediating conflict within a team environment
• Proficiency in Windows-based software including Excel, Word, and Outlook
• Demonstrated core competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
• Demonstrated people management competencies: Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams

Skills

Experience

Minimum 3 years of management experience in luxury goods or a comparable retail environment, with demonstrated ability to drive sales performance, develop and lead teams, and maintain operational excellence.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 62,000 to USD 94,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.