Kate Spade Senior Store Leader

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Oversee clientele development and build lasting relationships with clients through proactive outreach and personal business development initiatives
• Lead by example to develop business-driving initiatives that build repeat customer bases and attract new clientele
• Conduct monthly client book reviews to ensure associates actively utilize their client portfolios and generate increased sales
• Ensure team compliance with all clientele standards and thank-you note policies
• Supervise sales training completion and provide consistent coaching on the sales training process to deliver highest-level customer service
• Hire, train, motivate, and develop a qualified sales team that effectively represents the Kate Spade New York brand
• Provide specific development for assistant managers and supervisors through assigned accountabilities, training, and consistent follow-up
• Conduct annual performance evaluations with quarterly review of employee goals
• Achieve financial success through improved measurable statistics that positively impact store performance
• Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers
• Ensure visual merchandising directives are implemented efficiently and visual standards are maintained consistently
• Analyze business trends regarding assortment and communicate sell-through, stock levels, and sales opportunities to district leadership
• Communicate customer feedback and quality issues to district leadership to improve customer service and sales
• Perform and supervise store opening and closing procedures, including register fund counting, bank deposits, and facility security
• Conduct regular store meetings to ensure accurate and consistent employee communication
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage
• Supervise operational responsibilities for markdowns, transfers, damages, shipping, and receiving to maintain inventory integrity
• Oversee loss prevention policies and procedures to ensure 100% compliance
• Network within the community to generate business awareness, build brand recognition, and develop candidate pipelines for key positions
• Attend approximately two annual company management meetings

Qualifications

• Minimum 3 years of management experience in luxury goods or comparable retail environment
• Prior luxury goods experience preferred
• College degree preferred
• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities with ability to communicate effectively across all organizational levels and with client bases
• Ability to analyze selling reports, identify business trends, and react quickly to business needs
• Comfortable making decisions and mediating conflict in team environments
• Proficiency in Windows-based software including Excel, Word, and Outlook
• Ability to work store schedules including evenings and weekends as needed
• Able to stand for extended periods
• Capable of safely lifting boxes up to 40 pounds and climbing ladders
• Comfortable lifting at least 25 pounds regularly (up to 50 pounds occasionally) and maneuvering sales floor and stockroom areas

Skills

Experience

Minimum 3 years of management experience in luxury goods or comparable retail environment. Prior luxury goods experience is preferred. The ideal candidate demonstrates a proven track record of building high-performing sales teams, developing client relationships, and driving sales growth in a retail environment.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 62,000 to USD 94,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.