Kate Spade Senior Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Kate Spade is hiring a Sales Support Associate III in New York — senior retail role supporting client service, POS operations and inventory.

Overview

Kate Spade is a globally recognised lifestyle brand known for its colourful, design-led handbags, accessories and ready-to-wear. The label is part of the Tapestry group and combines contemporary creativity with commercial retail expertise, operating across flagship stores, wholesale and digital channels.

Role & Responsibilities

  • Deliver exemplary client service and clienteling, cultivating long-term relationships and driving repeat business.
  • Operate point-of-sale systems and process sales transactions, returns and exchanges with accuracy and discretion.
  • Support stock management: receive and process deliveries, conduct inventory counts and manage replenishment.
  • Assist visual merchandising and store presentation to uphold brand standards and campaign rollouts.
  • Prepare and analyse daily/weekly sales reports, monitor KPIs and escalate performance insights to store leadership.
  • Support onboarding and informal coaching for junior staff; uphold loss-prevention and cash-handling procedures.
  • Liaise with cross-functional teams (merchandising, e‑commerce and customer service) to resolve client inquiries and operational issues.

Qualifications

  • Demonstrable excellence in customer-facing service, with polished interpersonal and communication skills.
  • Strong numeracy and attention to detail for cash handling, POS operation and basic sales reporting.
  • Ability to maintain brand presentation standards and follow visual merchandising direction.
  • Availability to work retail hours including evenings, weekends and peak seasonal periods.
  • Professional demeanour appropriate to a premium/luxury retail environment.

Skills

Clienteling Point-of-sale (POS) operations Inventory management Visual merchandising Sales reporting and KPI monitoring Cash handling Microsoft Excel Problem resolution and escalation Effective verbal and written communication

Experience

Typically 2–4 years of retail sales or sales-support experience, preferably within fashion or premium lifestyle brands; experience in a luxury retail environment is highly valued.

Education

High school diploma or equivalent required; post-secondary training in retail, hospitality or business is preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Kate Spade cultivates a creative, customer-centric retail environment where design sensibility and commercial rigor coexist. Employees operate in a fast-paced, collaborative setting that emphasises polished client experiences and attention to detail across store and omnichannel operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.