Kate Spade Senior Sales Supervisor

Location
Seniority Supervisor
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Kate Spade Retail Supervisor in New York — lead store operations, sales and client experience for a premium lifestyle brand.

Overview

Kate Spade New York is an internationally recognised lifestyle brand known for its modern, spirited aesthetic across handbags, accessories, footwear and ready-to-wear. As part of the Tapestry portfolio, the brand combines creative design with global retail expertise and a commitment to elevated client service.

Role & Responsibilities

  • Lead day-to-day store operations, ensuring visual merchandising and brand standards are consistently executed.
  • Coach, develop and motivate sales associates to achieve individual and store sales targets and KPIs.
  • Deliver an exceptional clienteling experience through personalised service, follow-up and relationship building.
  • Manage cash handling, POS transactions, opening/closing procedures and store security protocols.
  • Assist with scheduling, labour management and operational planning to optimise coverage and productivity.
  • Support inventory control: receiving, stock replenishment, cycle counts and shrink prevention measures.
  • Drive promotional execution and localised marketing initiatives to maximise footfall and conversion.
  • Act as the primary escalation point for customer concerns, resolving issues while protecting brand reputation.

Qualifications

  • Proven supervisory experience in retail, ideally within luxury, premium or lifestyle brands.
  • Demonstrable track record of meeting or exceeding sales targets and coaching teams to perform.
  • Strong interpersonal skills with a polished, client-focused demeanour and high standards of presentation.
  • Availability to work retail hours including weekends, evenings and peak seasonal periods.
  • Legally authorised to work in the United States (if hiring in New York).

Skills

Team leadership and coaching Clienteling and relationship management Visual merchandising Inventory management and loss prevention Cash handling and POS operation Schedule and labour planning Customer complaint resolution

Experience

Minimum of 2 years' experience in a supervisory or lead role within retail; prior experience with luxury or premium brands strongly preferred.

Education

High school diploma or equivalent required; post-secondary study in retail, business or merchandising preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade fosters a creative, client-centric retail culture that values polished presentation, teamwork and a playful design sensibility. Employees are expected to uphold high standards of service while contributing to an energetic, fashion-forward store environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.