Kate Spade Sales Support Associate III
Kate Spade seeks a Sales Support Associate III in New York, NY — mid-level role supporting sales, inventory and clienteling for the brand.
Overview
Kate Spade New York is a globally recognised lifestyle brand known for its modern, playful aesthetic across handbags, accessories and ready-to-wear. The label is part of Tapestry, Inc., a global house of contemporary luxury brands. As an employer, Kate Spade emphasizes design-driven retail experiences and high standards of client service consistent with premium fashion retail environments.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, including processing transactions, returns and exchanges with accuracy and discretion.
- Maintain client records and execute clienteling activities to nurture relationships, schedule appointments and follow up on leads using the store CRM.
- Manage inventory processes: receiving, tagging, replenishment, cycle counts and season-end reconciliations to preserve stock integrity.
- Prepare and deliver daily and weekly sales and operational reports to store leadership; identify trends and anomalies requiring managerial attention.
- Support visual merchandising standards by executing floor moves, replenishment and product presentation in line with brand directives.
- Coordinate shipment and fulfilment activities, liaise with distribution/warehouse partners, and oversee loss-prevention protocols.
- Coach and mentor junior sales staff on transactional procedures, client service routines and operational best practices when required.
Qualifications
- Proven track record of professional retail experience within premium or luxury brands; strong client-service orientation.
- Excellent numerical acuity and attention to detail demonstrated through accurate cash handling and inventory reconciliation.
- Strong interpersonal and verbal communication skills, with the ability to cultivate long-term client relationships and work collaboratively with store leadership.
- Demonstrated discretion handling confidential customer information and high-value merchandise.
- Flexibility to work retail hours, including evenings, weekends and peak seasonal periods; ability to travel occasionally if required.
Skills
Experience
Typically 3–5 years of progressive retail experience with demonstrated competence in sales support, inventory control and client-facing activities within a premium or luxury environment. Prior exposure to store reporting and basic coaching of junior colleagues is preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Kate Spade fosters a creative, client-centric retail culture where design sensibility and personalised service intersect. The environment rewards attention to detail, collaboration and a polished approach to luxury retail operations within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.