Kate Spade Retail Team Supervisor

Location
Seniority Supervisor
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Kate Spade in New York seeks a Retail Supervisor to lead store operations, coach the sales team and deliver elevated client service.

Overview

Kate Spade is a global lifestyle and fashion brand known for its playful, colorful aesthetic and contemporary accessories. The label operates within the Tapestry, Inc. portfolio and combines creative design with a strong retail presence, serving discerning clients through flagship stores, wholesale partners and e-commerce channels.

Role & Responsibilities

  • Lead daily store operations to achieve and exceed sales targets and KPIs.
  • Coach, develop and motivate sales associates to deliver exemplary client service and drive conversion.
  • Oversee clienteling activities and maintain high standards of customer experience and relationship management.
  • Implement visual merchandising directives and maintain store presentation in line with brand guidelines.
  • Manage inventory control including receiving, stock accuracy, replenishment and shrink prevention.
  • Create and manage staff schedules to align coverage with peak trading periods and business needs.
  • Support loss prevention procedures and ensure compliance with company policies and cash-handling protocols.
  • Assist with hiring, onboarding and performance reviews; act as point of escalation for customer and staff issues.
  • Lead store opening and closing procedures and ensure a safe, welcoming environment for clients and employees.

Qualifications

  • Proven supervisory experience in retail; luxury or premium fashion experience strongly preferred.
  • Demonstrable track record of meeting or exceeding sales targets and developing sales teams.
  • Skilled communicator with strong coaching, conflict resolution and interpersonal abilities.
  • Organized, numerate and comfortable with basic retail financial tasks (cash handling, sales reporting).
  • Flexible availability, including evenings, weekends and peak holiday periods; authorized to work in the United States.

Skills

Team leadership and staff coaching Clienteling and high-touch customer service Visual merchandising implementation Inventory management and stock control Scheduling and workforce planning Point-of-sale (POS) operation Loss prevention and compliance

Experience

Minimum of 2 years' experience in a supervisory or senior sales role within retail; prior experience in luxury or premium fashion retail is preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or related discipline preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Kate Spade fosters a creative, client-centric retail culture that values a playful aesthetic and attention to detail. As part of the Tapestry family, the brand emphasizes collaborative teamwork, elevated customer experiences and career growth opportunities within a lifestyle-focused fashion environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.