- Location
- 220 YONGE STREET, SUITE C026 (View map)Toronto, ON M5B 2H1Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 29, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
The Retail Supervisor supports store leadership at Kate Spade in Toronto, Ontario, driving sales, client experience, team development and operational excellence. The role includes floor supervision, omnichannel selling and store opening and closing responsibilities, with a flexible schedule that includes nights, weekends and public holidays.
Role & Responsibilities
- Drive personal sales performance and lead the team in achieving sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
- Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences, and lead outreach to drive repeat business and VIP retention.
- Model Kate Spade service behaviors—meeting and greeting customers and creating conversations—to foster strong relationships and discover customer needs.
- Coach the team on goals and performance; support recruitment, onboarding and ongoing development and training, including through role modeling.
- Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
- Foster an inclusive, equitable and diverse culture that empowers teams to thrive authentically.
- Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations and securing the facility; hold keys as required.
- Accurately process POS transactions and inventory functions, including transfers, receiving, shipments, repairs and damages, to maintain inventory integrity.
- Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
- Drive omnichannel and virtual selling initiatives, including livestream shopping.
- Promote brand-safe social media engagement and awareness of trends.
- Lead customer data capture to grow loyalty and repeat purchases.
Qualifications
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
- At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred. A combination of education and experience will be considered.
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Social media literacy and understanding of platform trends.
- Comfort with omnichannel and virtual selling tools and clienteling systems.
- Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days and public holidays.
- Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), climb, bend, kneel, and maneuver through the sales floor and stockroom.
Skills
Experience
At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred.
Workplace
The role is situated in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Medical, dental and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Store Sales Supervisor», «Retail Team Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.