Kate Spade Retail Supervisor
Kate Spade Retail Supervisor in Tinton Falls, NJ — lead sales teams, drive KPIs and manage store operations at Jersey Shore Premium Outlets.
Overview
Kate Spade New York is a global lifestyle brand celebrated for its colorful, optimistic design language across handbags, ready-to-wear, accessories and home. As a member of the Tapestry family, the brand operates within a portfolio of luxury and premium labels and emphasizes creativity, inclusive culture, and customer-centric retail experiences.
Role & Responsibilities
- Lead sales-floor activity to achieve personal and store KPI targets; analyze performance metrics and implement best practices to improve results and efficiency.
- Champion client development and retention through proactive outreach, VIP servicing and exemplary after-sales care.
- Model and coach kate spade service behaviours on the floor—greeting, needs discovery and relationship-building—to elevate team selling performance.
- Recruit, onboard and develop sales staff; provide ongoing coaching, performance feedback and advocacy for team members.
- Execute and supervise opening/closing procedures, cash handling, bank deposits, register operations and key-holding responsibilities.
- Oversee inventory processes including POS transactions, transfers, receiving, shipments, repairs and damage reconciliation to preserve inventory integrity.
- Maintain an organised stockroom and ensure timely replenishment to maximise availability on the sales floor.
- Drive omni-channel and virtual selling initiatives (including live-stream shopping) and lead customer data capture to grow loyalty.
- Promote brand-safe social media engagement and maintain awareness of platform trends relevant to store marketing.
Qualifications
- Minimum 2+ years in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritise in a fast-paced environment.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Social media literacy with an understanding of platform trends and brand-safe engagement.
- Comfortable using omni-channel/virtual selling tools and clienteling systems.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to lift regularly up to 25 lbs (occasionally up to 50 lbs).
- Key-holding and cash-handling accountability with adherence to operational and compliance standards.
Skills
Experience
At least 2 years of leadership or floor-supervisory experience in retail, preferably within luxury or premium brands, with demonstrated ability to coach teams, meet sales KPIs and manage daily store operations.
Education
High school diploma or equivalent required; post-secondary coursework or an associate degree in business, retail management or a related field preferred.
Workplace
This position is based in Tinton Falls, New Jersey, USA, within easy reach of New York City. Cerulean lists 2 open roles in Tinton Falls, including 2 posted recently. The broader New Jersey area accounts for 111 active listings on Cerulean, 7 of which are new. In USA as a whole, Cerulean currently features 3.456 open positions, with 1350 posted this week.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Kate Spade fosters a playful, design-driven retail culture that prizes creativity, optimism and customer focus. As part of Tapestry, the workplace emphasises inclusivity, development of talent and collaborative team environments that support both individual growth and brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.