Kate Spade Retail Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 1, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Kate Spade New York seeks a Retail Supervisor in Tannersville, PA. Lead sales, client relationships, and team development in luxury retail at The Crossings Premium Outlets.
Role & Responsibilities
- Drive personal sales performance while coaching the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and operational efficiency
- Build and maintain client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead outreach initiatives to drive repeat business and VIP retention
- Model Kate Spade service behaviors ('host of the party'—meet, greet, create conversations), setting the tone for strong customer relationships and consultative needs discovery
- Coach team members on individual goals and performance; support recruitment, onboarding, role modeling, and ongoing training initiatives
- Provide performance feedback to store leadership on team members; act as an advocate for staff development and growth
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
- Perform and supervise opening and closing procedures, including cash handling, bank deposits, POS register operations, and facility security (key-holding responsibilities)
- Accurately process POS transactions and manage all inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity
- Maintain an organized stockroom and direct timely merchandise replenishment to ensure sales floor availability
- Drive omni-channel and virtual selling initiatives, including live-stream shopping experiences
- Promote brand-safe social media engagement and monitor platform trends
- Lead customer data capture initiatives to grow loyalty program membership and repeat purchases
Qualifications
- 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium retail preferred; equivalent experience may be considered)
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively
- Ability to communicate confidently with customers and staff and navigate the sales floor with professional presence
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of platform trends
- Comfort with omni-channel and virtual selling tools and clienteling systems
- Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom environments
- Flexibility to work a schedule that accommodates business needs, including nights, weekends, peak busy season, and high-traffic retail days (including public holidays)
Skills
Experience
2+ years of retail service experience in a management or floor leadership role within a luxury or premium retail environment
Education
High school diploma or equivalent; combination of education and relevant experience considered
Workplace
This position is based in Tannersville, Pennsylvania, United States of America, within easy reach of Allentown.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Store Supervisor», «Retail Operations Supervisor», «Client Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.