Kate Spade Retail Supervisor

About Kate Spade

Kate Spade New York is a globally recognised lifestyle brand within the Tapestry portfolio, celebrated for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. As part of Tapestry, the brand combines creative heritage with the resources of a major house of brands, delivering seasonal collections and a customer-centric retail experience.

Role & Responsibilities

• Drive personal and team sales performance to achieve store KPIs; analyse metrics and implement best practices to improve results and efficiency.
• Build and maintain client relationships through proactive outreach and Kate Spade service standards; lead initiatives to grow repeat business and VIP retention.
• Model the brand’s service behaviours on the sales floor—greeting, needs discovery and consultative selling—to elevate customer experience.
• Coach and develop the sales team: support recruitment, onboarding, training, goal-setting and performance feedback.
• Provide operational leadership for opening/closing procedures, cash handling, bank deposits, register operations and key-holding responsibilities.
• Oversee POS transactions and inventory functions (receiving, transfers, repairs, damage reporting) to preserve inventory integrity.
• Maintain an organised stockroom and direct timely replenishment to ensure availability on the sales floor.
• Lead omni-channel and virtual selling activities, including live-stream shopping and customer data capture for loyalty growth.
• Promote brand-safe social media engagement and awareness of retail and platform trends.
• Perform routine physical duties including lifting (regularly up to 25 lbs; occasionally up to 50 lbs) and manoeuvring the sales floor and stockroom.

Qualifications

• Minimum 2+ years’ experience in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
• Strong written and verbal communication skills; detail-oriented with the ability to prioritise and multi-task in a fast-paced environment.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Demonstrated social media literacy and familiarity with platform trends.
• Comfortable using omni-channel/virtual selling tools and clienteling systems.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; key-holder capability.
• Ability to lift and handle merchandise as specified (regularly 25 lbs; occasionally up to 50 lbs).

Skills

Experience

At least two years in a retail sales environment with demonstrable experience in floor leadership or first-line management; luxury or premium retail preferred. A combination of education and relevant experience will be considered.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Kate Spade fosters an exuberant, creatively driven retail culture that prizes optimism, individuality and customer-centric service. As part of Tapestry, the brand benefits from a global, inclusive workplace ethos that emphasises development, diversity and cross-brand collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.