- Location
- 2200 PETALUMA BLVD N, SPACE 1105 (View map)Petaluma, CA 94952USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 17, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Kate Spade seeks a Retail Supervisor in Petaluma, California, to lead sales-floor performance, client development, team coaching and store operations while supporting store leadership. The role is full-time and requires a flexible schedule, including nights, weekends, peak season and public holidays; base pay is $17.00–$27.75.
Role & Responsibilities
- Create a customer-first, high-energy sales environment through exceptional floor supervision, supporting store leadership and driving productivity and profitability.
- Lead by example as a brand ambassador, elevating service, selling behaviors and operational standards.
- Drive personal sales while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
- Build client relationships through proactive outreach and service standards; deliver exceptional in-store and after-sales experiences, encourage repeat business and retain VIP clients.
- Model service behaviors by welcoming customers, creating conversations and discovering their needs.
- Coach the team on goals and performance, and support recruitment, onboarding, role modeling, ongoing training and development.
- Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
- Foster an inclusive, equitable and diverse culture that empowers teams to thrive authentically.
- Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations and securing the facility; hold keys as required.
- Process POS transactions and inventory functions accurately, including transfers, receiving, shipments, repairs and damages, to maintain inventory integrity.
- Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
- Drive omnichannel and virtual selling initiatives, including livestream shopping.
- Promote brand-safe social media engagement and awareness of trends.
- Lead customer data capture to grow loyalty and repeat purchases.
Qualifications
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
- At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred. A combination of education and experience will be considered.
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Social media literacy and understanding of platform trends.
- Comfort with omnichannel and virtual selling tools and clienteling systems.
- Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days and public holidays.
- Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, and to climb, bend, kneel and maneuver around the sales floor and stockroom.
Skills
Experience
At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred.
Workplace
This position is based in Petaluma, California, USA, within easy reach of San Francisco.
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Benefits
Medical, dental and vision insurance; 401(k); paid parental leave (paternity and maternity); commuter benefits; disability insurance; tuition assistance.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Store Sales Supervisor», «Retail Team Supervisor», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.