Kate Spade Retail Supervisor

About Kate Spade

Kate Spade New York is a global lifestyle brand known for colorful, optimistic design across handbags, ready-to-wear, jewelry, footwear and home décor. As part of the Tapestry portfolio, the brand operates within a larger house of fashion labels and emphasizes creative product design, accessible luxury, and community‑focused retail experiences.

Role & Responsibilities

• Drive personal sales and lead the store team to achieve sales targets and KPIs through metric analysis and implementation of best practices.
• Develop and maintain client relationships via proactive outreach, brand-standard service behaviors, and retention activities for VIP and repeat customers.
• Model Kate Spade service culture on the sales floor—greet, engage, discover needs, and translate conversations into sales opportunities.
• Coach, mentor, and develop retail staff; support recruitment, onboarding, performance feedback, and individual development plans.
• Execute and supervise operational procedures including opening/closing, cash handling, bank deposits, register operations, and key-holding responsibilities.
• Oversee POS transactions and inventory functions (receiving, transfers, shipments, repairs, damages) to preserve inventory integrity.
• Maintain organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
• Lead omni-channel and virtual selling initiatives (including live-stream shopping) and ensure accurate customer data capture to grow loyalty.
• Promote brand-safe social media engagement and awareness of platform trends to support store marketing and client acquisition.
• Ensure a safe, inclusive, and equitable team environment aligned with brand competencies and people-management standards.

Qualifications

• Minimum 2+ years’ experience in a retail service environment in a management or floor‑leadership role; luxury or premium retail preferred.
• Strong written and verbal communication skills; detail-oriented and able to multi-task and prioritize in a fast-paced environment.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Comfortable using POS systems, clienteling systems, and omni-channel/virtual selling tools.
• Social media literacy and an understanding of platform trends to support in‑store marketing and client engagement.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays; key-holder availability.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs, and to climb, bend, kneel, and maneuver throughout sales floor and stockroom.

Skills

Experience

At least 2 years of experience in retail floor leadership or management, with proven sales performance, team coaching, and operational oversight; background in luxury or premium retail strongly preferred.

Education

High school diploma or equivalent; post-secondary education or retail/management training preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Kate Spade fosters a creative, optimistic, and customer‑centric workplace rooted in vibrant design and inclusive retail culture. As part of Tapestry, the brand emphasizes diversity, employee development, and collaborative team environments where people managers cultivate talent and deliver elevated client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.