Kate Spade Retail Supervisor

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Drive personal and team sales performance toward KPI targets; analyze metrics and implement best practices to improve results and operational efficiency
• Build and maintain client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences
• Model brand service behaviors including greeting clients, creating conversations, and facilitating needs discovery to strengthen customer relationships
• Coach team members on performance goals and sales excellence; support recruitment, onboarding, role modeling, and ongoing training
• Provide performance feedback to store leadership; advocate for team development and foster inclusive, equitable, and diverse workplace culture
• Perform and supervise opening and closing procedures including cash handling, bank deposits, POS operations, and facility security with key-holding responsibilities
• Process POS transactions accurately and manage inventory functions including transfers, receiving, shipments, repairs, and damage documentation
• Organize and maintain stockroom; direct timely replenishment to ensure product availability on the sales floor
• Drive omni-channel and virtual selling initiatives including live-stream shopping; promote brand-safe social media engagement
• Lead customer data capture initiatives to grow loyalty program participation and drive repeat purchases

Qualifications

• 2+ years retail service experience in a management or floor leadership role (luxury or premium retail preferred)
• Strong written and verbal communication skills with ability to multi-task and prioritize effectively
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
• Social media literacy and understanding of platform trends
• Comfort with omni-channel and virtual selling tools; familiarity with clienteling systems
• Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

2+ years in retail service environment with management or floor leadership responsibilities; luxury or premium retail background strongly preferred

Education

High school diploma or equivalent; combination of relevant education and retail management experience will be considered

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.