Kate Spade Retail Supervisor
- Location
- Niagara Falls New York USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 5, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
The Retail Supervisor supports Kate Spade New York store leadership by driving sales, client development, team performance, omnichannel initiatives, and operational excellence. The role requires at least 2 years of relevant retail leadership experience and a flexible schedule that includes nights, weekends, peak season, high-traffic days, and public holidays; the base pay range is $16.00–$24.75 per hour.
Role & Responsibilities
- Create a customer-first, high-energy sales environment through exceptional floor supervision and support store leadership.
- Drive store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards; act as a brand ambassador and lead by example to elevate service, selling behaviors, and operational excellence.
- Drive personal sales while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
- Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead outreach to drive repeat business and VIP retention.
- Model Kate Spade service behaviors by welcoming clients, greeting them, creating conversations, and supporting relationship-building and needs discovery.
- Coach the team on goals and performance; support recruitment, onboarding, role modeling, ongoing development, and training.
- Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
- Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility as a key holder.
- Process POS transactions and inventory functions accurately, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
- Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
- Drive omnichannel and virtual selling initiatives, including livestream shopping.
- Promote brand-safe social media engagement and awareness of trends.
- Lead customer data capture to grow loyalty and repeat purchases.
- Work a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays.
- Regularly lift at least 25 lbs and occasionally up to 50 lbs; climb, bend, kneel, and maneuver around the sales floor and stockroom.
Qualifications
- At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience preferred. A combination of education and experience will be considered.
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
- Social media literacy and understanding of platform trends.
- Comfort with omnichannel and virtual selling tools and clienteling systems.
- Strong English language proficiency.
Skills
Experience
At least 2 years in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience preferred.
Workplace
The role is situated in Niagara Falls, New York, USA — conveniently close to Buffalo.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Team Leader», «Store Supervisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.