Kate Spade Retail Supervisor

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Seniority Supervisor
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Kate Spade Store Supervisor in New York, NY — lead sales, coach staff and uphold brand standards in a design-led retail environment.

Overview

Kate Spade is a globally recognised American fashion house known for its playful, design-led handbags, accessories and ready-to-wear. The brand operates within the Tapestry group, a global luxury lifestyle company, and is recognised for its distinctive aesthetic, strong retail presence and emphasis on elevated customer service.

Role & Responsibilities

  • Lead and motivate the store sales team to achieve daily and monthly sales targets while delivering exemplary customer service and clienteling.
  • Oversee the sales floor in the store manager's absence, ensuring consistent adherence to brand standards and merchandising directives.
  • Coach, train and develop sales associates through on-the-floor feedback, formal training sessions and performance reviews.
  • Manage operational tasks including cash handling, point-of-sale procedures, inventory control, stock replenishment and loss-prevention practices.
  • Organise staff schedules, approve timekeeping and ensure adequate floor coverage for peak trading periods and events.
  • Execute visual merchandising plans and maintain presentation standards to reflect seasonal campaigns and retail directives.
  • Support recruitment, onboarding and probation processes; escalate staffing decisions and disciplinary issues to store management as required.
  • Analyse basic sales KPIs and feedback to the store manager, proposing corrective actions to improve conversion, average transaction value and retention.

Qualifications

  • Proven supervisory experience in retail, preferably within fashion or luxury accessories.
  • Demonstrable ability to coach and develop frontline sales teams to meet commercial objectives.
  • Strong numeracy and basic administrative competence for rostering, cash reconciliation and stock control.
  • High standard of personal presentation and a clear understanding of luxury brand service expectations.
  • Flexible availability to work retail hours, including evenings, weekends and peak holiday periods.

Skills

Clienteling Team leadership and coaching Sales performance management Visual merchandising Inventory control and stock management Cash handling and POS operation Loss prevention and store security Guest service and complaint resolution

Experience

Typically 2+ years of progressive retail experience with at least 1 year in a supervisory or team‑lead capacity, preferably within fashion or a premium/luxury retail environment.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Kate Spade cultivates a creative, design-driven retail culture where storytelling and joyful customer experiences are central. The workplace emphasises collaboration, hands-on coaching and a polished presentation that reflects the brand's distinctive aesthetic.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.