- Location
- 616 PREMIUM OUTLETS DR (View map)Monroe, OH 45050USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 26, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
The Retail Supervisor supports store leadership at Kate Spade in Monroe, Ohio, leading floor supervision, sales and KPI performance, client development, team coaching, store operations, and omnichannel selling. The role requires at least 2 years of retail service experience in management or floor leadership and a flexible schedule.
Role & Responsibilities
- Create a customer-first, high-energy sales environment through exceptional floor supervision, supporting store leadership and driving productivity and profitability.
- Lead personal and team sales performance against sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
- Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; drive repeat business and VIP retention.
- Model Kate Spade service behaviors—welcoming and greeting clients and creating conversations—to build relationships and discover client needs.
- Coach the team on goals and performance; support recruitment, onboarding, role modeling, ongoing training, and development.
- Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
- Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility; hold keys as required.
- Process POS transactions and inventory functions accurately, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
- Keep the stockroom organized and direct timely replenishment to ensure product availability on the sales floor.
- Drive omnichannel and virtual selling initiatives, including livestream shopping.
- Promote brand-safe social media engagement and awareness of trends.
- Lead customer data capture to grow loyalty and repeat purchases.
Qualifications
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
- At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience preferred. A combination of education and experience will be considered.
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
- Social media literacy and understanding of platform trends.
- Comfort with omnichannel and virtual selling tools and clienteling systems.
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
- Ability to regularly lift at least 25 lbs. and occasionally up to 50 lbs.; climb, bend, kneel, and maneuver around the sales floor and stockroom.
Skills
Experience
At least 2 years in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience preferred.
Workplace
This position is based in Monroe, Ohio, USA, within easy reach of Cincinnati.
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Benefits
Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Team Supervisor», «Client Experience Supervisor», «Store Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.