Kate Spade Retail Supervisor

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Kate Spade seeks a Retail Supervisor in London to support store leadership, drive sales and KPIs, develop client relationships and coach the team while overseeing store operations and omni-channel selling. The full-time role offers base pay of £31,200–£34,000, with actual compensation determined by objective, job-related criteria; part-time pay is prorated according to contracted hours.

Role & Responsibilities

• Support store leadership by creating a customer-first, high-energy sales environment through exceptional floor supervision.
• Drive personal sales performance and lead the team to achieve sales and KPI targets; analyse metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviours by meeting and greeting customers, creating conversations, building relationships and discovering customer needs.
• Coach the team on goals and performance; support recruitment, onboarding, role modelling, ongoing training and development.
• Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
• Foster an inclusive, equitable and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations and securing the facility; fulfil key-holding responsibilities.
• Process POS transactions and inventory functions accurately, including transfers, receiving, shipments, repairs and damages, to maintain inventory integrity.
• Maintain an organised stockroom and direct timely replenishment to ensure product availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritise effectively.
• At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred. A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel and virtual selling tools and clienteling systems.
• Strong English language proficiency.
• Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days and public holidays.

Skills

Experience

At least 2 years in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred.

Compensation

The base compensation for this position ranges from GBP 31,200 to GBP 34,000 per annum.

Benefits

Inclusive, innovative and fun working environment; internal mobility and career progression; one paid volunteering day per year and opportunities to volunteer with global projects; learning and development opportunities through the Ambassador Programme; regular social events; Equity, Inclusion & Diversity initiatives, including employee resource groups and regional inclusion councils; employee discount; incentive programme.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.