Kate Spade Retail Supervisor

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Create a customer-first, high-energy sales environment through exceptional floor supervision, supporting store leadership and driving productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards.
• Act as a brand ambassador, set the tone on the sales floor, lead by example, and elevate service, selling behaviors, and operational excellence.
• Drive personal sales and lead the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; drive repeat business and VIP retention.
• Model Kate Spade service behaviors, including meeting and greeting customers, creating conversations, and discovering needs to build strong relationships.
• Coach the team on goals and performance; support recruitment, onboarding, role modeling, and ongoing development and training.
• Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility; fulfill key-holding responsibilities.
• Process POS transactions and inventory functions accurately, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
• Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
• At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience preferred. A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel and virtual selling tools and clienteling systems.
• Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
• Ability to regularly lift at least 25 lbs. and occasionally up to 50 lbs., and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Skills

Experience

At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience preferred.

Benefits

Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.