Kate Spade Retail Supervisor

Overview

Kate Spade New York is a global lifestyle brand known for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. The brand is part of the Tapestry portfolio, a global house of fashion houses that emphasizes creativity, inclusivity and employee development within a fast-paced retail environment.

Role & Responsibilities

• Lead the sales floor to meet and exceed store sales targets and KPIs; analyze performance metrics and implement best practices to improve productivity and conversion.
• Drive personal sales while coaching the team to deliver exceptional client experiences and foster VIP retention through proactive outreach and follow-up.
• Model kate spade service behaviors—greet, engage, discover needs—and elevate selling standards through on-the-floor leadership and example.
• Recruit, onboard and develop sales associates; provide timely, actionable feedback and partner with store leadership on individual development plans.
• Oversee opening and closing procedures, cash handling, bank deposits, register operations and key‑holding responsibilities to ensure secure store operations.
• Manage POS transactions and inventory tasks (receiving, transfers, shipments, repairs, damage tracking) to preserve inventory integrity and availability.
• Maintain an organized stockroom and direct replenishment to ensure product availability on the sales floor.
• Champion omni-channel initiatives including virtual selling and live‑stream shopping; lead customer data capture to grow loyalty program participation.
• Promote brand-safe social media engagement and monitor platform trends to support in-store marketing and client engagement.

Qualifications

• Minimum of 2 years’ experience in a retail service environment in a management or floor leadership role; luxury or premium retail preferred; combinations of education and experience considered.
• Strong written and verbal communication skills with the ability to multi-task, prioritize and provide clear coaching and feedback.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Social media literacy and demonstrated comfort with omni-channel/virtual selling tools and clienteling systems.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to lift 25 lbs regularly (up to 50 lbs occasionally) and perform routine physical tasks on the sales floor and in the stockroom.
• Strong English language proficiency.

Skills

Experience

At least 2 years of supervisory or floor leadership experience in retail; prior experience in luxury or premium retail environments is preferred. Demonstrated history of achieving sales targets and developing store teams.

Education

High school diploma or equivalent; post-secondary study in retail, business, hospitality or related fields preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Kate Spade New York cultivates a creative, optimistic workplace that values bold design, customer obsession and inclusivity. As part of Tapestry, the brand emphasizes employee development, diversity and collaborative leadership across its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.