- Location
- 1 Factory Shops Blvd., Space 455 (View map)Gaffney, SC 29341USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
The Retail Supervisor supports Kate Spade store leadership by leading floor execution, sales performance, client development, team coaching and operational compliance. The role includes flexible scheduling for nights, weekends, peak season and high-traffic days, including public holidays; the base pay range is $16.00–$23.75, with the pay period not stated.
Role & Responsibilities
- Create a customer-first, high-energy sales environment through exceptional floor supervision, supporting store leadership and driving productivity and profitability.
- Drive personal sales while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
- Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead outreach to drive repeat business and VIP retention.
- Model Kate Spade service behaviors—meeting and greeting customers and creating conversations—to build relationships and discover customer needs.
- Coach the team on goals and performance; support recruitment, onboarding, role modeling, ongoing development and training.
- Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
- Foster an inclusive, equitable and diverse culture that empowers teams to thrive authentically.
- Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations and securing the facility; carry key-holding responsibilities.
- Accurately process POS transactions and inventory functions, including transfers, receiving, shipments, repairs and damages, to maintain inventory integrity.
- Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
- Drive omnichannel and virtual selling initiatives, including livestream shopping.
- Promote brand-safe social media engagement and awareness of trends.
- Lead customer data capture to grow loyalty and repeat purchases.
- Lift at least 25 lbs. regularly and up to 50 lbs. occasionally; climb, bend, kneel and maneuver around the sales floor and stockroom.
Qualifications
- At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred. A combination of education and experience will be considered.
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Social media literacy and understanding of platform trends.
- Comfort with omnichannel and virtual selling tools and clienteling systems.
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season and high-traffic retail days, including public holidays.
Skills
Experience
At least 2 years in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred.
Workplace
The role is situated in Gaffney, South Carolina, USA.
Explore jobs in South Carolina or in the USA.
Benefits
Medical, dental, vision and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.