Kate Spade Retail Supervisor

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Drive personal and team sales performance while achieving KPI targets; analyze metrics and implement best practices to improve results and efficiency
• Build and maintain client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences
• Model Kate Spade service behaviors and brand ambassador standards, setting the tone on the sales floor and leading by example
• Coach team members on goals and performance; support recruitment, onboarding, role modeling, and ongoing training and development
• Supervise opening and closing procedures including cash handling, bank deposits, register operations, and facility security with key-holding responsibilities
• Accurately process POS transactions and manage inventory functions including transfers, receiving, shipments, repairs, and damages to maintain inventory integrity
• Drive omni-channel and virtual selling initiatives including live-stream shopping and promote brand-safe social media engagement
• Lead customer data capture initiatives to grow loyalty programs and drive repeat purchases

Qualifications

• 2+ years of retail service experience in a management or floor leadership role (luxury/premium retail preferred)
• Strong written and verbal communication skills; detail-oriented and proactive
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
• Social media literacy and understanding of platform trends
• Comfort with omni-channel/virtual selling tools and clienteling systems
• Strong English language proficiency
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

2+ years of experience in a retail service environment in a management or floor leadership role, preferably in luxury or premium retail. A combination of education and experience will be considered.

Education

No specific formal education requirement stated; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.