Kate Spade Retail Supervisor
Kate Spade New York Retail Supervisor in Concord, NC — lead sales floor, coach teams, and drive omni-channel selling (Concord Mills).
Overview
Kate Spade New York is a globally recognised lifestyle brand within the Tapestry portfolio, celebrated for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. As part of Tapestry — a global house of fashion brands — Kate Spade blends distinctive brand DNA with an emphasis on creativity, client experience and inclusive workplace practices.
Role & Responsibilities
- Lead and model exceptional customer service and brand behaviours on the sales floor, setting the tone for client interactions and needs discovery.
- Drive personal and store sales performance; analyse KPIs and implement best practices to meet and exceed targets.
- Coach, develop and mentor store staff; support recruitment, onboarding and ongoing training to build a high-performing team.
- Supervise daily operational tasks including opening/closing procedures, cash handling, bank deposits, register operations and key-holding responsibilities.
- Manage inventory processes — receiving, transfers, shipments, repairs and damages — and maintain an organised stockroom with timely replenishment to ensure product availability.
- Lead omni-channel and virtual selling initiatives (including live-stream shopping) and champion customer data capture to grow loyalty and repeat business.
- Ensure compliance with brand standards, loss-prevention procedures and health & safety requirements on the sales floor and in the stockroom.
Qualifications
- Minimum 2 years of experience in a retail service environment in a management or floor leadership role; luxury or premium retail preferred.
- Proven ability to lead, coach and motivate teams to achieve sales and KPI targets.
- Strong written and verbal communication skills, detail-oriented, able to prioritise and multitask in a fast-paced retail environment.
- Comfort with key-holding duties and physically able to lift up to 25 lbs regularly (occasionally up to 50 lbs) and perform bending, kneeling and stockroom tasks.
- Flexible availability to work nights, weekends, peak seasons and public holidays as business needs require.
Skills
Experience
At least two years of supervisory or floor leadership experience in a retail environment, with demonstrable results in coaching teams, achieving sales targets and executing operational procedures. Luxury or premium retail background preferred; combination of formal education and practical experience will be considered.
Education
High school diploma or equivalent required; vocational training or some college coursework in retail management or related fields preferred. A combination of education and relevant retail experience is acceptable.
Workplace
The role is situated in Concord, North Carolina, USA — conveniently close to Charlotte. There are currently 2 open positions in Concord on Cerulean, with 1 added recently. Within North Carolina, Cerulean currently features 31 open roles, including 5 recent additions. Across USA, Cerulean lists 3.512 open roles — 140 of them newly added.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Kate Spade cultivates a playful, creative and client-centric culture that values optimism and self-expression. As part of the Tapestry family, the brand emphasises inclusivity, development of talent and collaborative teamwork across its global retail footprint.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Floor Supervisor», «Retail Team Lead», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.